Implementation Specialist, Automotive SaaS

myKaarma

1d•$69,135 - $86,419•Hybrid

About The Position

As an Implementation Specialist at myKaarma, you will own the technical configuration and implementation readiness of our service scheduling, digital check-in, and vehicle inspection solutions. You will partner directly with automotive dealership customers to understand their service workflows, operational needs, existing technology, and integration dependencies—then translate those requirements into reliable, scalable solutions. You will serve as a technical escalation resource throughout the implementation process, resolving complex configuration challenges, confirming infrastructure readiness, and testing the complete customer journey before training begins. Working closely with Deployment Managers and the Training Team, you will ensure each solution is fully configured and prepared for a successful launch. You will also develop documentation, templates, automations, and repeatable processes that improve implementation efficiency and create a consistent customer experience.

Requirements

2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role.
Experience working in automotive, Software as a Service (SaaS), or another technology-enabled service environment.
Strong communication and customer consultation skills, with the ability to translate business needs into clear system requirements.
Self-directed and highly organized, with the ability to manage multiple customer implementations, priorities, and deadlines.
Comfortable using business tools such as Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications.
General understanding of software implementation processes and customer service best practices.

Nice To Haves

Experience working in automotive dealership service operations, such as service scheduling, customer check-in, repair orders, or vehicle inspections.
Experience implementing or supporting software used by automotive dealerships.
Familiarity with myKaarma products or similar dealership technology platforms.

Responsibilities

Guide automotive dealership customers through the setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools, ensuring each solution is configured to support the dealership’s specific business needs.
Lead detailed discovery sessions to understand each dealership’s current workflows, operating processes, and existing technology, including any systems that myKaarma will replace.
Confirm that each assigned dealership has the required devices, network connectivity, and technical infrastructure in place well before implementation or onsite training begins.
Test and demonstrate the configured solution with the customer before training, walking through the full service experience from appointment scheduling and customer arrival through vehicle inspection and service completion.
Coordinate closely with the Deployment Manager and Training Team to communicate customer requirements, resolve configuration issues, and ensure each product is fully prepared for onsite or remote training.
Develop templates, automations, and repeatable processes that make product setup more efficient, reduce manual administrative work, and allow more time for meaningful customer consultation.