RV Resort Supervisor

Umpqua Hospitality LLC•Canyonville, OR

About The Position

The RV Resort Supervisor is responsible for daily resort operations, including supervising Front Desk, Guest Service, Custodial, and Maintenance staff. The role supports the RV Resort Manager, provides exemplary guest service, and maintains high property standards. The supervisor oversees guest registration, fee collection, reservations, group bookings, purchasing, and accounting; coordinates staffing, training, inventory, vendor invoices, and property inspections; and works with the Maintenance Department on repairs and upkeep. The role also supports effective communication, a professional and positive work environment, employee performance management, and resolution of guest concerns.

Requirements

Two years of previous experience in resort management.
Analytical and mathematics skills.
Excellent verbal and written communication skills.
Ability to read and comprehend written instructions.
Excellent guest-service approach when dealing with guests.
Computer literacy.
Strong clerical experience.
Excellent organizational skills.
Ability to handle multiple priorities and tasks.
Ability to handle guest disputes.
Current and valid Oregon Driver’s License and ability to qualify for the UIDC’s Drivers Program.
Ability to obtain and maintain an OLCC within 90 days of employment.
Ability to obtain a Class I Gaming License.

Nice To Haves

RV Resort experience preferred.

Responsibilities

Assist the RV Resort Manager with daily operations and other duties as assigned.
Uphold the resort’s commitment to exemplary guest service and ensure staff understand safety and emergency procedures.
Oversee guest registration, fee collection, reservations, group bookings, purchasing, and accounting.
Interview, select, train, and supervise resort staff; train Front Desk Clerks, Custodians, and Guest Service Attendants on duties and proper equipment and supply use.
Prepare weekly staff schedules to ensure adequate coverage.
Review vendor invoices and process purchase requisitions and check disbursement requests.
Monitor inventory and order operational, cleaning, and office supplies as needed.
Perform Custodial, Front Desk, and Guest Service Attendant duties when necessary.
Conduct daily, weekly, and monthly inspections of facilities, grounds, and work areas to ensure they are clean and well maintained.
Coordinate with the Maintenance Department regarding repairs and maintenance.
Ensure staff maintain proper uniforms, badges, grooming, and professional appearance.
Maintain timely and accurate communication about resort policies and procedures, and professional working relationships across departments.
Encourage and demonstrate positive morale among resort staff.
Evaluate employee performance and recommend improvements or corrective action when necessary.
Assist the RV Resort Manager during meetings or conduct regularly scheduled staff meetings; attend department meetings and training sessions.
Resolve guest requests, concerns, complaints, or suggestions, or refer them to management.