RV Park Desk Agent

Ko-Kwel Casino Resort Coos Bay•North Bend, OR

About The Position

The RV Park Agent serves as a welcoming ambassador for traveling guests, creating a warm first impression and a comfortable home-away-from-home experience. The role provides friendly, attentive, and professional service from guest arrival through departure and handles RV Park needs including registration, space assignments, cashiering, and guest assistance. The position helps encourage repeat visits by ensuring guests feel welcome and cared for. The agent maintains accurate guest accounts and a clean, organized registration area; responds to guest inquiries and requests; listens to and addresses guest concerns; coordinates maintenance needs and supplies; and performs assigned opening and closing duties. The role also supports the team as needed. Team members are eligible for comprehensive health care benefits, a generous time-off policy, and a 401(k) retirement plan with a 4% company match.

Requirements

Friendly and approachable attitude toward guests and teammates.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to perform basic math functions.
Ability to multitask and perform job functions with frequent interruptions.
Excellent communication skills and ability to resolve guest issues tactfully.
Ability to work unsupervised and in a busy team setting.
Present a professional, clean image and follow departmental grooming standards.
Communicate clearly and positively with guests and teammates.
Availability to work weekends, holidays, and evenings when busy.
Ability to stand for extended periods, walk frequently, use hands to finger, handle, or feel objects, tools, or controls, and occasionally sit.
Ability to stay calm and make sound decisions under pressure, including when dealing with stressful situations or upset people.

Nice To Haves

High school graduate or GED preferred.
Previous hospitality or outdoor recreation-related experience desirable.
Experience with Microsoft Office products preferred.
Experience with property management or gaming facility software is a plus.

Responsibilities

Help keep the space safe, clean, and friendly for guests and team members, and report safety concerns to the Safety Committee.
Register arriving guests, assign appropriate RV spaces, issue required paperwork, ensure proper site checkout, and coordinate guest services.
Maintain accurate guest accounts by correctly posting services and charges, validating payment methods, and ensuring billing accuracy.
Keep the registration area clean, organized, and inviting in accordance with the property's hospitality standards.
Respond promptly and courteously to guest inquiries, special needs, and requests for information about the RV Park, casino, and property amenities.
Listen to guest feedback and resolve concerns when possible, or refer them to management in a timely and thoughtful manner.
Coordinate maintenance needs during the shift and ensure supplies and materials are adequately stocked.
Perform assigned opening and closing duties according to established procedures, maintaining smooth operations and accurate records.
Support the team and help operations run smoothly; perform other duties as assigned.