Attendant - RV Park

Casino and•East Saint Louis, IL

About The Position

The Attendant may be assigned to the RV Park or the RV Mini-Mart. The role supports guests and daily operations by stocking items, conducting point-of-sale transactions, learning the reservation system and computer registers, sharing information about local tourist attractions, and addressing customer concerns. The position also includes cleaning store and guest facilities, reporting safety or maintenance issues, handling lost and found items, and maintaining accurate work records. The role operates in the hospitality industry, which runs 24 hours a day, 365 days a year, and is primarily indoors in controlled temperatures.

Requirements

  • High school diploma or GED.
  • Similar work experience.
  • Ability to communicate verbally in English effectively.
  • Ability to obtain and maintain an Illinois Gaming License.

Responsibilities

  • Keep items neatly stocked and replenish them in a timely manner as directed.
  • Conduct point-of-sale transactions correctly.
  • Learn and use the reservation system and computer registers.
  • Learn about local tourist attractions and converse with guests about them.
  • Resolve customer complaints or concerns in a timely and efficient manner.
  • Clean the store, restrooms, shower facility, and laundry facility as needed.
  • Immediately report safety hazards or maintenance issues to a supervisor.
  • Return lost and found items to security.
  • Maintain accurate records of work completed.
  • Follow instructed safety standards.
  • Apply knowledge gained from training, education, and work experience.
  • Be friendly and courteous at all times.
  • Satisfactorily complete assignable work requested by the Hotel Supervisor and the Director of Hotel Operations.
  • Perform other duties as assigned.
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