Campground Kennel Attendant RV Park - Full Time

Xanterra Travel Collection•Williams, AZ

About The Position

Join the Lodging team at the Grand Canyon Railway and Hotel. The Campground Kennel Attendant handles guest and pet registration and checkout, collects payments, and provides property information while maintaining exceptional guest service standards. The role includes operating the RV Park and kennel registration and retail systems; managing guest requests and reservations; and caring for boarded pets according to their records and care instructions. Kennel duties include opening and closing kennels, cleaning and stocking the kennel and c-store, and feeding, watering, medicating, walking, and playing with pets as time permits. The position pays $18.35 per hour and typically involves 40 hours over five days per week. Schedules may include nights, weekends, holidays, and split shifts. No employee housing is available.

Requirements

Ability to work with little supervision and perform daily tasks quickly and efficiently.
Ability to work in a fast-paced environment, multitask efficiently, and maintain composure under pressure.
Guest-service orientation, flexibility, and ability to work as a team player.
Previous computer knowledge and ability to learn new programs, including point-of-sale and property-management systems.
Must be at least 19 years of age.
Valid Arizona Driver’s License and ability to comply with Xanterra/GCR vehicle policy.
Pass TIPs alcohol training within 30 days of employment.
Become proficient in Opera for RV and kennel registration and the Raymark retail system within 30 days of employment.
Physical ability to stand, walk, listen, hear, see, coordinate eye and hand movements, handle objects, and perform wrist motions constantly; frequently walk and lift or carry up to 10 pounds; and occasionally sit, reach, squat, kneel, lift or carry, and push or pull up to 100 pounds.
Ability to stand for long periods and occasionally walk up flights of stairs.

Nice To Haves

Cash register or cash-handling experience and customer service experience.
Bilingual ability.
Kennel or animal-care experience.
RV, camping, or glamping experience.
Retail experience.

Responsibilities

Understand and support Xanterra's Mission Statement and Core Values, and follow GCR/RV Park rules, regulations, and policies.
Provide accurate information about property operations, activities, the Grand Canyon Railway, and Grand Canyon National Park.
Receive guest requests and complaints, follow up to confirm resolution, and involve a supervisor when necessary.
Interact positively with guests and work as a team player.
Complete opening and closing procedures and checklists.
Pass TIPs alcohol training within 30 days of employment.
Become proficient in Opera for RV and kennel registration and the Raymark retail system within 30 days, following money-handling policies and procedures.
Complete guest and pet check-ins and checkouts, make reservations, collect payments, and organize arrivals and departures according to written procedures.
Receive and maintain proper boarding records for pets, record their care instructions, carry out care tasks, and communicate progress to staff.
Open and close 28 dog kennels and 16 cat kennels according to written cleaning and security procedures.
Feed, water, and medicate pets as instructed; walk and play with pets as time permits.
Answer phones, ring up purchases, and register guests.
Clean, dust, and stock shelves in the kennel and c-store.
Work nights, weekends, holidays, and split shifts as required.
Perform other duties as assigned.