RV Park Desk Agent

Ko-Kwel Casino Resort Coos Bay•North Bend, OR

About The Position

The RV Park Agent serves as a welcoming ambassador for traveling guests, creating a warm first impression and a comfortable home-away-from-home experience. The role provides friendly, attentive, and professional service throughout the guest journey, from arrival through departure, and handles RV Park needs including registration, space assignments, cashiering, and guest assistance. The agent helps encourage repeat visits by making guests feel welcomed and cared for. The position maintains guest accounts and billing accuracy, keeps the registration area clean and organized, responds to guest inquiries and concerns, coordinates maintenance and supply needs, and performs opening and closing duties according to established procedures. The role also supports safety and assists the team with other duties as assigned.

Requirements

Friendly and approachable attitude toward guests and teammates.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to perform basic math functions.
Ability to multitask and perform job functions with frequent interruptions.
Excellent communication skills and ability to resolve guest issues tactfully.
Ability to work unsupervised and in a busy team setting.
Must present a professional, clean image and follow departmental grooming standards.
Must be available to work weekends, holidays, and evenings.
Ability to stand for extended periods, frequently walk, and use hands to finger, handle, or feel objects, tools, or controls; occasional sitting is required.
Ability to stay calm and make sound decisions under pressure, including when dealing with stressful situations or upset people.

Nice To Haves

High school graduate or GED preferred.
Previous hospitality or outdoor recreation-related experience desirable.
Experience with Microsoft Office products preferred.
Experience with property management or gaming facility software is a plus.

Responsibilities

Maintain a safe, clean, and friendly space for guests and team members, and report safety concerns to the Safety Committee.
Register arriving guests, assign appropriate RV spaces, issue required paperwork, ensure proper site checkout, and coordinate guest services.
Maintain accurate guest accounts by correctly posting services and charges, validating payment methods, and ensuring billing accuracy.
Keep the registration area clean, organized, and inviting in accordance with property standards.
Respond promptly and courteously to guest inquiries, special needs, and requests for information about the RV Park, casino, and property amenities.
Listen to guest feedback, resolve concerns when possible, or refer them to management in a timely and thoughtful manner.
Coordinate maintenance needs during the shift and ensure supplies and materials are adequately stocked.
Perform assigned opening and closing duties according to established procedures and maintain accurate records.
Support the team and perform other duties as assigned.