Front Desk - RV

TJO 10 X 10 MANAGEMENT, L.P. • Anthony, TX

1d

About The Position

The Front Desk team member provides clear information about resort services, activities, and the surrounding area. This role supports guests throughout their stay by handling reservations and check-in/check-out interactions, answering questions, and helping create a welcoming guest experience. The position also involves monitoring guests in the store, following resort rules and policies, and maintaining a calm and informed approach during stressful situations and emergencies.

Requirements

• Previous cash-handling experience.
• Previous computer experience and strong computer skills.
• Ability to work in a fast-paced and sometimes stressful environment.
• Ability to multitask.
• Enthusiasm for interacting with and helping guests.
• Receptiveness to special requests.
• Willingness to follow instructions and take direction.
• Must be available on weekends.
• Ability to remain stationary for long periods.
• Ability to lift and move up to 15 pounds.
• Ability to use hands and arms continuously to enter data into a computer.
• Ability to communicate directly and by phone.

Responsibilities

• Assist guests during check-in and check-out, by phone, and face-to-face.
• Answer guest questions and provide directions, event schedules, and other information about the resort.
• Modify reservations to accommodate guests.
• Monitor guests while they are in the store.
• Follow resort rules and policies.
• Remain calm in stressful situations and know emergency procedures.
• Sweep, mop, and clean as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed