RV Cottage Attendant

Kalispel Tribe Careers•Airway Heights, WA

About The Position

The RV Cottage Attendant cleans cottages and RV Resort facilities while maintaining Good Sam 10/10/10 service standards, Four-Diamond hospitality standards, and Kalispel Hospitality values. The role helps ensure guest accommodations and resort facilities are clean, safe, well-maintained, and ready to deliver an exceptional guest experience. It has no supervisory responsibilities and includes extensive on-the-job training. The position requires regular attendance and punctuality, adherence to resort policies and safety procedures, and the ability to work nights, weekends, holidays, and varying schedules as business needs require. Local travel is occasionally required; out-of-state travel is infrequent and typically less than a week. The employer applies Indian preference in hiring, promotions, and transfers. Employment is at-will, and applicants are subject to drug testing and may be subject to background investigation.

Requirements

High school diploma or GED preferred.
Three to six months of related experience and/or training preferred.
Ability to obtain and maintain a Kalispel Tribal Gaming License.
Hepatitis A and B vaccinations required.
Valid Washington or Idaho driver's license required and must be carried while operating Tribal vehicles.
Ability to work nights, weekends, holidays, and varying schedules as business needs require.
Proficiency in Microsoft Office applications and other computer software systems.
Ability to read and comprehend instructions, correspondence, and operational documents.
Ability to write simple business correspondence.
Ability to communicate effectively with guests, team members, and leadership.
Basic math skills, including addition, subtraction, multiplication, division, percentages, and ratios.
Ability to follow written and verbal instructions with attention to detail.
Ability to resolve routine issues using sound judgment and common sense.
Strong organizational, communication, and interpersonal skills.
Ability to lift and/or move objects weighing up to 75 pounds regularly and more than 100 pounds occasionally.
Ability to perform frequent repetitive movements involving wrists, hands, fingers, shoulders, arms, and back; stand and walk for extended periods; lift, carry, push, pull, and move objects; and use stairs and ramps, bend, stoop, crouch, and kneel.
Ability to work in damp, dusty, dirty, hot, cold, wet, and humid environments and possibly clean and disinfect human biohazards and bodily fluids.
Ability to meet visual requirements including close vision, distance vision, color vision, and adjustment of focus.

Nice To Haves

Experience in a Good Sam 10/10/10 resort environment; preferred but not required.
High school diploma or GED.
Three to six months of related experience and/or training.

Responsibilities

Comply with Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures.
Maintain Good Sam 10/10/10 and Kalispel Hospitality service standards in interactions with guests and team members.
Provide exceptional guest service by anticipating and responding to guest needs, concerns, and special requests.
Clean cottages and RV Resort facilities according to established cleanliness, safety, and service standards.
Maintain Four-Diamond service standards while performing assigned duties.
Care for and maintain cleaning equipment, supplies, and assigned work materials.
Promptly report damages, missing items, maintenance concerns, found property, and equipment issues to leadership.
Maintain security and accountability of assigned passkeys.
Keep work carts and cleaning areas organized, clean, and properly stocked.
Use only approved cleaning products and chemicals in accordance with department standards.
Demonstrate professionalism, courtesy, and a positive attitude with guests and team members.
Collaborate with team members to maintain high service and cleanliness standards.
Communicate effectively with guests, team members, and leadership.
Share information with other departments to support operations and guest satisfaction.
Maintain guest confidentiality.
Know resort emergency procedures and safety protocols; comply with safety, security, and loss prevention procedures.
Protect company assets and property.
Maintain regular attendance and punctuality.
Assist with additional resort duties as assigned, including site setup and light maintenance functions.
Serve as a panelist for Internal Review Hearings when required.
Perform additional duties as assigned by management.