RV Cottage Attendant

Kalispel Tribe•Airway Heights, WA

About The Position

The RV Cottage Attendant cleans cottages and RV Resort facilities while maintaining Good Sam 10/10/10 service standards, Four-Diamond hospitality standards, and Kalispel Hospitality values. The position ensures guest accommodations and resort facilities are clean, safe, well-maintained, and prepared to deliver an exceptional guest experience. It has no supervisory responsibilities. The role requires regular attendance and punctuality, compliance with resort policies and safety procedures, protection of company assets, and cooperation with guests, team members, leadership, and other departments. Additional duties may include site setup and light maintenance. The employee may also be required to serve as a panelist for Internal Review Hearings. The work is performed indoors and outdoors, with occasional local travel and infrequent out-of-state travel. Work may involve changing weather, damp or dirty conditions, bodily fluids, tobacco smoke, mechanical parts, fumes, and airborne particles. The job requires substantial standing, walking, lifting, carrying, pushing, pulling, bending, and other physical activity.

Requirements

Ability to obtain and maintain a Kalispel Tribal Gaming License.
Hepatitis A and B vaccinations are required.
Valid Washington or Idaho Driver’s License is required and must be carried while operating Tribal vehicles.
Ability to work nights, weekends, holidays, and varying schedules as business needs require.
Proficiency in Microsoft Office applications and other computer software systems.
Ability to read and comprehend instructions, correspondence, and operational documents.
Ability to write simple business correspondence.
Ability to communicate effectively with guests, team members, and leadership.
Basic mathematical skills, including addition, subtraction, multiplication, division, percentages, and ratios.
Ability to follow written and verbal instructions with attention to detail.
Ability to resolve routine issues using sound judgment and common sense.
Strong organizational, communication, and interpersonal skills.
Ability to lift and/or move objects weighing up to 75 pounds regularly and more than 100 pounds occasionally.
Ability to perform frequent repetitive movements involving wrists, hands, fingers, shoulders, arms, and back; stand and walk for extended periods; lift, carry, push, pull, and move objects; and use stairs and ramps and bend, stoop, crouch, and kneel.
Ability to work frequently in damp, dusty, dirty, hot, cold, wet, and humid environments and potentially clean and disinfect human biohazards and bodily fluids.
Requires close vision, distance vision, color vision, and the ability to adjust focus.

Nice To Haves

High School Diploma or General Education Degree (GED) preferred.
Three to six months of related experience and/or training preferred.
Experience in a Good Sam 10/10/10 resort environment preferred but not required.

Responsibilities

Comply with Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures.
Maintain Good Sam 10/10/10, Four-Diamond, and Kalispel Hospitality service standards.
Provide exceptional guest service by anticipating and responding to guest needs, concerns, and special requests.
Clean cottages and RV Resort facilities according to established cleanliness, safety, and service standards.
Care for and maintain cleaning equipment, supplies, and assigned work materials.
Promptly report damages, missing items, maintenance concerns, found property, and equipment issues to leadership.
Maintain security and accountability of assigned passkeys.
Keep work carts and cleaning areas organized, clean, and properly stocked.
Use only approved cleaning products and chemicals in accordance with department standards.
Interact professionally and courteously with guests and team members, and collaborate to maintain service and cleanliness standards.
Use effective interpersonal communication with guests, team members, and leadership, and share information with other departments to support operations and guest satisfaction.
Maintain guest confidentiality.
Maintain knowledge of resort emergency procedures and safety protocols, and comply with safety, security, and loss prevention procedures.
Protect company assets and property.
Maintain regular attendance and punctuality.
Assist with additional resort duties as assigned, including site setup and light maintenance functions.
Serve as a panelist for Internal Review Hearings if required.
Perform additional duties as assigned by management.