Rural Engagement Team Manager

Texas Health & Human Services Commission•Austin, TX

19d•$6,378 - $10,786•Hybrid

About The Position

The Rural Engagement Team Manager works in the Office of Rural Hospital Finance (RHF), which provides financial and stakeholder assistance to rural hospitals. Under the direction of the Director of the Office of Rural Hospital Finance, the manager supervises staff responsible for the Rural Hospital Officers Academy and its interagency advisory committee, the Rural Hospital Advisory Committee, data analysis and visualization, and specialized assistance to rural hospitals and hospital systems. The manager plans, organizes, implements, evaluates, and measures the effectiveness and timeliness of stakeholder assistance. The role helps develop and implement programs and initiatives aligned with rural hospital needs and available organizational resources. It performs senior-level work, supervises staff, and operates under minimal supervision with extensive latitude for initiative and independent judgment. The position develops policies and processes for consistent customer service, including verifying information, responding to inquiries, addressing issues, and explaining HHSC programs and payment program operations. It organizes meetings and initiatives, manages staff conducting data analysis and project management, and coordinates with HHSC departments, rural hospital administrators, higher education officials, and local government officials. The position is based in Austin, is eligible for telework, and requires travel up to 15%.

Requirements

Graduation from an accredited four-year college or university with a degree in Business Administration, Finance, Public Administration, Public Policy/Affairs, Health Care, Economics, or a related subject.
At least two years of experience in finance, budget management, reimbursement, revenue cycle operations, cost reporting, financial analysis, hospital finance, or related financial operations.
At least two years of full-time experience managing or supervising four or more employees.
Knowledge of state and federal laws and regulations pertaining to HHS programs, state legislative policymaking, and budgetary processes.
Knowledge of laws and regulations pertaining to Medicaid supplemental and directed payment programs.
Experience in rural hospital finance, reimbursement, revenue cycle operations, cost reporting, and financial data analysis.
Ability to gather, assemble, correlate, and analyze facts; devise solutions; prepare reports; develop, evaluate, and interpret policies and procedures; communicate effectively; and prioritize projects and deadlines.
Ability to write clearly and concisely using proper grammar, spelling, and punctuation.
Ability to concentrate, conduct research, and read complex documents.
Ability to exercise sound judgment in evaluating situations and making decisions.
Ability to train, manage, and develop staff; plan, direct, and assign responsibilities; and supervise others' work.
Skill in using computers and software, including Microsoft Office Suite and database systems.
Skill in planning, organizing, developing, reviewing, editing, approving, implementing, and evaluating work products for quality, efficiency, consistency, and accountability.

Nice To Haves

Graduate degree from an accredited college or university in Public Administration, Public Policy/Affairs, Public Health, Business Administration, Economics, Health Care, or a related subject.
Two years of work experience with cost report analysis, revenue cycle and accounts receivable management, Medicaid and Medicare reimbursement, and data analysis to improve hospital operational performance.

Responsibilities

Supervise and guide staff providing stakeholder assistance to rural hospitals, including setting goals, procedures, policies, and service guidelines.
Oversee the Rural Hospital Officers Academy, its advisory committee, and the Rural Hospital Advisory Committee.
Manage the day-to-day work of staff providing specialized assistance and troubleshooting rural hospital inquiries about HHSC programs.
Lead a data unit that produces data visualizations and analysis for internal and legislative reports, presentations, and other projects.
Ensure staff have the training and expertise to provide accurate, timely information; identify and elevate issues for resolution or guidance.
Plan, develop, implement, assess, and monitor projects and initiatives, including schedules, priorities, standards, risks, and progress.
Develop and review policies, procedures, and program guidelines for the Rural Engagement team; evaluate team activities and provide staff support and resources.
Assist the RHF Director in developing an annual communication plan and oversee the Office's web content and its submission to Web Services.
Develop methods to identify and address training and stakeholder assistance needs, determine or assist with necessary contract actions, and develop data collection and tracking systems.
Meet with rural hospital officials and stakeholders and participate in site visits, regional meetings, meetings, and webinars to build stakeholder knowledge and partnerships.
Review strategies and goals and edit legislative reports and presentations; plan and oversee project workgroups and monitor progress and completion.
Prepare executive memoranda, project reports, updates, summaries, and briefing documents; review staff documents for quality, accuracy, consistency, content, and presentation before director review.
May conduct legislative bill analysis, assist with legislative fiscal note drafting and review, and prepare legislative presentations.
Attend work on a regular and predictable schedule and perform other duties as assigned.