RTC Health Unit Coordinator 0.4 FTE

Advocate Health•Milwaukee, WI

5d•$20 - $30

About The Position

The RTC Health Unit Coordinator coordinates tests and treatments with and between departments for patients on nursing units and maintains working knowledge of diagnostic and treatment services to facilitate scheduling. The role supports patient care communications through a multiple-line telephone, unit and site paging, and the hospital information system. It screens incoming calls, monitors office equipment, troubleshoots minor problems, and arranges repairs for major malfunctions. The coordinator uses the Electronic Medical Record (EMR) and other computer systems to order patient and unit supplies and equipment and to process daily patient charges and related procedures. The role prepares chart forms for admissions, transfers, discharges, and expirations; obtains medical-record copies for transfers to other care facilities; and verifies that records contain accurate demographic, identification, registration, and level-of-care information. The position promotes positive customer relations and a harmonious work environment by responding courteously to requests and call lights, using proper phone etiquette, and fostering communication among the health care team. The coordinator must provide care appropriate to patients’ ages, understand growth and development across the lifespan, assess patient-status information, and identify age-specific needs in accordance with departmental policies and procedures.

Requirements

High school graduate, GED, or HSED.
No experience required.
Basic computer skills.
Excellent oral and written communication skills.
Excellent interpersonal skills and ability to adapt to interruptions and changing priorities or workloads.
High attention to detail.
Ability to sit, stand, walk, lift, squat, bend, reach above the shoulders, and twist frequently throughout the workday.
Ability to lift up to 35 pounds occasionally.
Functional vision, hearing, and speech.
Ability to operate all equipment necessary to perform the job.
Must wear personal protective equipment as necessary when exposed to mechanical, electrical, chemical, and radiation hazards and blood and body fluids.

Responsibilities

Coordinate tests and treatments with and between departments for patients on nursing units.
Maintain knowledge of diagnostic and treatment department functions and services to facilitate scheduling.
Facilitate patient-care communications using a multiple-line telephone, unit and site paging, and the hospital information system.
Screen incoming telephone calls.
Monitor department office equipment, troubleshoot minor problems, and arrange repair of major malfunctions.
Use the EMR and other computer systems to order patient and unit supplies and equipment and process daily patient charges and related procedures.
Compile chart forms for admissions, transfers, discharges, and expirations.
Obtain medical-record copies for transfers to nursing homes and other health care facilities.
Verify that medical records contain complete and accurate demographic, identification, registration, and level-of-care information.
Maintain positive customer relations and contribute to a harmonious work environment.
Acknowledge and respond courteously to requests and call lights, demonstrate proper phone etiquette, and foster communication among the health care team.
Apply knowledge of growth and development across the lifespan to assess patient-status information and provide care appropriate to patients’ age-specific needs under departmental policies and procedures.
Maintain annual educational requirements for hospital-based certifications, such as DNV or CARF.