RTC Health Unit Coordinator 0.3 FTE

Advocate Health • Milwaukee, WI

1d • $20 - $30

About The Position

The RTC Health Unit Coordinator coordinates tests and treatments across departments for patients on nursing units, maintaining knowledge of diagnostic and treatment services to facilitate scheduling. The coordinator supports patient care communications through multiple-line telephone, unit and site paging, and hospital information systems; screens calls; monitors office equipment; troubleshoots minor problems; and arranges repairs for major malfunctions.

The role uses the Electronic Medical Record (EMR) and other computer systems to order patient and unit supplies and equipment and to process daily patient charges and related procedures. It also prepares chart forms for admissions, transfers, discharges, and expirations; obtains medical-record copies for transfers to other care facilities; and verifies that records contain accurate demographic, identification, registration, and level-of-care information.

The coordinator fosters positive customer relations and a harmonious work environment by promptly and courteously acknowledging requests, responding to call lights, using proper phone etiquette, and supporting communication among the health care team. The position requires providing care-related support appropriate to the ages and developmental needs of patients, consistent with departmental policies and procedures. Team members must maintain annual educational requirements for hospital-based certifications such as DNV or CARF.

Requirements

• High school graduate, GED, or HSED.
• Basic computer skills.
• Excellent oral and written communication skills.
• Excellent interpersonal skills and ability to adapt to interruptions and changing priorities or workloads.
• High attention to detail.
• Ability to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
• Ability to lift up to 35 pounds occasionally.
• Functional vision, hearing, and speech.
• Ability to operate equipment necessary to perform the job.
• Use personal protective equipment as necessary when exposed to mechanical, electrical, chemical, radiation, blood, and body-fluid hazards.

Responsibilities

• Coordinate tests and treatments with and between departments for patients on nursing units, and facilitate scheduling.
• Maintain knowledge of the functions and services offered by diagnostic and treatment departments.
• Support patient-care communications using multiple-line telephone, unit/site paging, and hospital information systems; screen incoming calls.
• Monitor office equipment, troubleshoot minor problems, and arrange repair of major malfunctions.
• Use EMR and other computer systems to order patient and unit supplies and equipment, and process daily patient charges and related procedures.
• Compile chart forms for admissions, transfers, discharges, and expirations.
• Obtain medical-record copies for transfers to nursing homes and other health care facilities.
• Verify medical records contain complete and accurate demographic, identification, registration, and level-of-care information.
• Maintain positive customer relations and contribute to a harmonious work environment; acknowledge requests courteously, respond to call lights, use proper phone etiquette, and foster health care team communication.
• Provide care-related support appropriate to patients’ age-specific and developmental needs in accordance with departmental policies and procedures.
• Maintain annual educational requirements for hospital-based certifications.

Benefits

• Paid time off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift and on-call pay, based on teammate status
• Incentive pay for select positions
• Opportunity for annual performance-based increases

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED