Health Unit Coordinator II (0.9 FTE Day)

Franciscan Alliance, Inc.•Michigan City, IN

1d•Onsite

About The Position

The Health Unit Coordinator II provides operational support to the unit within the defined scope of practice to maintain quality-of-care standards. The role also acts as a first-line customer service advocate, promoting excellence in the customer experience. The position is at Franciscan Health Michigan City Campus in Michigan City, Indiana, and is listed as 0.9 FTE, day shift. Travel is never or rarely required.

Requirements

High school diploma or GED.
Basic Life Support (BLS) from the American Heart Association, required within 90 days.
EKG Monitoring Certification from the National Health Career Association, required within 90 days.
Certified Nursing Assistant (CNA) State Licensing Board credential required for Illinois.

Nice To Haves

One year of related healthcare experience preferred.
Health Unit Clerk (HUC) credential preferred.

Responsibilities

Respond to call lights, direct inquiries to the appropriate party, activate alerts, monitor the tube system where applicable, and use proper response etiquette.
Greet and assist patients, visitors, physicians, students, and staff; answer questions; and coordinate the activities of nursing staff, physicians, hospital departments, patients, and visitors.
Facilitate communication of patient information within the unit and with other units and departments, reporting pertinent information accurately and promptly.
Maintain service on-call schedules and communication tools, and use AIDET and other service standards to communicate information accurately.
Answer multi-line telephones, answer callers’ questions or direct them to the appropriate party, and follow telephone etiquette and service standards.
Support the unit by assisting with bed assignments and maintaining accurate patient locations in Epic.
Maintain supplies and office equipment, including Epic downtime devices; log maintenance repairs; maintain unit statistics, staff assignments, and phone lists.
Assist with onboarding and training new coworkers.
Assist physicians and other healthcare providers in accessing electronic systems and paper healthcare data.
Maintain a safe and clean environment.
Inventory supplies and place orders to ensure adequate materials are available.