Health Unit Coordinator II (0.9 FTE Day)
Franciscan Alliance•Michigan City, IN
•Onsite
About The Position
The Health Unit Coordinator II provides operational support to the unit within the defined scope of practice to maintain quality-of-care standards. The position also acts as a first-line customer service advocate to promote excellence in the customer experience. The role is based at Franciscan Health Michigan City Campus in Michigan City, Indiana, and is listed as 0.9 FTE on day shift.
Requirements
- High school diploma or GED required.
- Basic Life Support (BLS) certification from the American Heart Association required within 90 days.
- Certified Nursing Assistant (CNA) state licensing required for Illinois.
Nice To Haves
- One year of related healthcare experience preferred.
- Health Unit Clerk (HUC) certification preferred.
- EKG Monitoring Certification from the National Health Career Association required within 90 days.
Responsibilities
- Respond to call lights, direct inquiries to the appropriate party, activate alerts, monitor the tube system where applicable, and use proper response etiquette.
- Greet and assist patients, visitors, physicians, students, and staff; answer questions and coordinate activities among nursing staff, physicians, hospital departments, patients, and visitors.
- Facilitate communication of patient information within the unit and with other units and departments, reporting pertinent information accurately and promptly.
- Maintain service on-call schedules and communication tools, and use AIDET and other service standards to communicate accurately.
- Answer multi-line telephones, respond to callers’ questions or direct calls to the appropriate party, and follow telephone etiquette and service standards.
- Assist with bed assignments and maintain accurate patient locations in Epic.
- Maintain supplies and office equipment, including Epic downtime devices; log maintenance repairs and maintain unit statistics.
- Maintain staff assignments and phone lists to support efficient unit operations.
- Assist with onboarding and training new coworkers.
- Assist physicians and other healthcare providers in accessing electronic systems and paper healthcare data.
- Maintain a safe and clean environment.
- Inventory supplies and place orders to ensure adequate materials are available.
Benefits
- Eligible employees receive comprehensive benefit offerings; details are available on the company career site.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
