Roving Property Manager

Beacon Communities•Springfield, MA

About The Position

The Roving Property Manager provides coverage for property management responsibilities during new community acquisitions, Property Manager vacations or transitions, and vacancies. The role is accountable for the financial performance, physical condition, and marketability of assigned properties and is responsible for all phases of management while working at a community. The position primarily involves daily travel within Western and Central Massachusetts, with occasional travel to Connecticut and New York portfolios. Some overnight stays are required. The Roving Property Manager works independently, reports to the Senior Vice President of Property Management, Regional Vice President, or Regional Property Manager, and supervises direct reports as assigned. This is an exempt position. The role oversees property operations, leasing, financial reporting and budgeting, compliance, maintenance, resident services, safety, and staff development across assigned communities.

Requirements

Bachelor’s degree in a related field, or equivalent knowledge or experience.
Five years of related work experience.
Familiarity with property management, budgeting, housing agency regulations, and the Low-Income Housing Tax Credit Program.
Knowledge of Microsoft Word, Excel, and Yardi.
Excellent verbal and written communication skills.
Self-motivated, flexible, creative, and detail-oriented.
Strong organizational and leadership skills and ability to work as a critical member of a team committed to building strong communities.
Commitment to developing assigned staff through training, constructive performance reviews, and mentoring.
Ability to handle emergency situations and pressure arising from complexity and time sensitivity.
Ability to be an active team member within the company.
Ability to preserve and respect resident and applicant confidentiality.
Beacon Core Competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, and Adaptability/Flexibility.
Beacon Management Competencies: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, and People Development.

Nice To Haves

CPM certification.
COS certification.
C3P certification.
LIHTC certification.

Responsibilities

Travel to Beacon communities within defined regions, potentially for several weeks at a time, using hotel accommodations where necessary; travel outside regular business hours may be required.
Build positive, active, and collaborative relationships with residents, prospects, employees, local communities, and associated agencies.
Enforce and follow company policies, procedures, rules, and regulations.
Meet weekly with each assigned property team and weekly, or more often as needed, with the assigned Regional Vice President.
Identify training needs for direct reports or special assignments; assess new hires through a 30-, 60-, and 90-day program, monitor performance, and recommend follow-up training.
Develop, monitor, and oversee site management programs, policies, plans, contracts, and agreements for assigned properties.
Oversee all aspects of the Property Management Office.
Monitor rental programs and waiting lists and administer renting and leasing procedures for market-rate and affordable properties.
Administer or supervise rent collection, income recertifications, deposit procedures, and review of agency billing.
Prepare management, marketing, delinquency and occupancy, excess rent, bad debt write-off, security deposit reconciliation, and expense reports.
Prepare annual operating budgets and 10-year capital needs plans; review monthly financials, enter variance comments, and report variances to the Financial Manager, Accounting, and Regional Vice President.
Monitor energy and utility consumption; prepare reserve-for-replacement withdrawal packages and monitor receipt and deposits.
Negotiate and coordinate contracts for services and supplies, and interact with housing agency personnel.
Ensure compliance with agency regulations and documentation deadlines; respond to information requests from home office personnel and service centers.
Ensure affirmative action compliance and reporting and administer the ADA/Section 504 reasonable accommodation policy.
Interact with residents, hold resident meetings, and handle resident complaint procedures.
Supervise and coordinate marketing, resident services, recreational activities, and programs; perform leasing functions when needed for affordable and market-rate properties.
Oversee security procedures where applicable, turnovers, major replacements, exterminating, maintenance, landscaping, property and unit inspections, and site safety.
Monitor accident and insurance reporting, emergency and media training, Housing Stabilization Plan follow-through, service orders, purchase procedures, and inventory.
Engage residents through community programming and events to foster a positive resident experience and support satisfaction and retention.
Provide patient, professional, cooperative, high-quality customer service to residents, prospects, and team members, while preserving resident and applicant confidentiality.