Roving Property Manager

Beacon Communities•Springfield, MA

12d•$90,000 - $105,000

About The Position

The Roving Property Manager provides coverage for property management responsibilities during new community acquisitions, Property Manager vacations or transitions, and open positions. The role is accountable for the financial performance, physical condition, and marketability of assigned properties, and handles all phases of management while assigned to a community. The position primarily involves daily travel throughout Western and Central Massachusetts, with occasional travel to Connecticut and New York portfolios. Travel may last several weeks at a time, may occur outside regular business hours, and may require overnight hotel stays. The Roving Property Manager works with residents, prospects, employees, local communities, agencies, and property teams to maintain effective operations and a positive resident experience. The role oversees office operations, leasing and rental programs, budgets and financial reporting, maintenance, inspections, safety, marketing, resident services, and staff development. The position reports to the Senior Vice President of Property Management, Regional Vice President, or Regional Property Manager, and supervises direct reports as assigned.

Requirements

Bachelor’s degree in a related field or equivalent knowledge or experience.
Five years of related work experience.
Familiarity with property management, budgeting, housing agency regulations, and the Low-Income Housing Tax Credit Program.
Knowledge of Microsoft Word, Excel, and Yardi.
Excellent verbal and written communication skills.
Self-motivated, flexible, creative, and detail oriented.
Strong organizational and leadership skills, with the ability to work as a critical member of a team committed to building strong communities.
Commitment to staff development through training, constructive performance reviews, and mentoring.
Ability to handle emergency situations and pressure arising from complexity and time sensitivity.
Ability to be an active team member within the company.
Ability to preserve and respect resident and applicant confidentiality.
Beacon Core Competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, and Adaptability/Flexibility.
Beacon Management Competencies: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, and People Development.

Nice To Haves

CPM certification.
COS certification.
C3P certification.
LIHTC certification.

Responsibilities

Travel to Beacon communities within assigned regions to provide property management coverage, including assignments lasting several weeks and occasional travel outside regular business hours.
Build positive, active, and collaborative relationships with residents, prospects, employees, local communities, and associated agencies.
Enforce and adhere to company policies, procedures, rules, and regulations.
Meet weekly with each assigned property's team and weekly, or more often as needed, with its Regional Vice President.
Identify training needs for direct reports and special assignments; assess new hires through a 30-, 60-, and 90-day program; monitor performance and recommend follow-up training.
Develop, monitor, and oversee site management programs, policies, plans, contracts, and agreements.
Oversee all aspects of the Property Management Office.
Monitor rental programs and waiting lists and administer renting and leasing procedures for market and affordable properties.
Administer or supervise rent collection, income recertification, deposit procedures, and agency billing reviews.
Prepare management, marketing, delinquency and occupancy, excess rent, bad debt write-off, security deposit reconciliation, and expense reports.
Prepare annual operating budgets and 10-year capital needs plans.
Review monthly financials, enter variance comments, and report variances to the Financial Manager, Accounting, and Regional Vice President.
Monitor energy and utility consumption.
Prepare reserve-for-replacement withdrawal packages and monitor receipt and deposits.
Interact and negotiate with vendors regarding service and supply contracts.
Interact with housing agency personnel and ensure compliance with agency regulations and documentation deadlines.
Respond to information requests from home office personnel and service centers.
Ensure affirmative action compliance and reporting, and administer the ADA/Section 504 reasonable accommodation policy.
Interact with residents, hold resident meetings, and handle resident complaint procedures.
Supervise and coordinate marketing, resident services, recreational activities, and programs.
Perform leasing functions as needed for affordable and market properties.
Oversee security procedures where applicable.
Monitor unit turnovers, major replacements, and exterminating.
Oversee maintenance and landscaping.
Handle property and unit inspections.
Monitor site safety, accident and insurance reporting, and emergency and media training.
Follow through with the Housing Stabilization Plan.
Monitor service orders, purchasing procedures, and inventory.
Engage residents through community programming and events to support resident satisfaction and minimize turnover.
Provide high-quality customer service patiently, professionally, and cooperatively to residents, prospects, and team members.
Preserve and respect resident and applicant confidentiality.

Benefits

Medical, dental, and vision coverage for employees regularly scheduled to work a minimum of 24 hours per week.
HSA/FSA options.
13 paid holidays per year.
Paid time off including vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early-close Fridays.
401(k) program with company match.
100% company-paid life insurance.
Voluntary life, critical illness, hospital care, and accidental injury coverage options.
Employee Assistance Program.
Childcare and eldercare support.
Career development and advancement opportunities.