Routing Specialist and Dispatcher
About The Position
Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction and an efficient, profitable operation. This position also requires the planning, scheduling and coordination of timely, safe and efficient daily delivery of petroleum products through route building. Building and mapping daily delivery routes to assure a high level of customer satisfaction, and efficient and profitable operation.
Requirements
- A High School Diploma or equivalent is required
- Planning and scheduling skills
- Analytical skills
- Technology/computer skills
- A commitment to exceptional customer relations
- Ability to meet deadlines
- Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment
Nice To Haves
- Two years of experience in a dispatch environment with computerized dispatch technology is preferred.
Responsibilities
- Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day
- Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is
- Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite
- Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
- Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting
- Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate
- Addresses after-hours service
- Prepares initial ticket assignment for the next
- Communicates with Dispatcher regarding: Daily and weekly forecast plan, Assessment of delivery defects (run-outs, near misses, small drops, zero fills)
- Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
- Helps attain annual market performance
Benefits
- Health Insurance – Premiums as low as $6.41 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and 10 paid holidays
- Tuition Reimbursement for employees and Scholarships and grant for employee’s children
- Discounts on our products and services
- Work uniform and, boot and prescriptions safety glasses allowance
- Paid Training at our State-of-the-art institute
- Opportunity for growth!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
