Routing Specialist - Decatur

Cook's Pest Control, Inc. • Decatur, AL

2d

About The Position

The Routing Specialist efficiently schedules appointments for service technicians in accordance with direction provided by district management and professionally communicates and coordinates appointment information to each customer. The role schedules recurring service treatment and inspection appointments, uses company tools and resources to route appointments efficiently, and works with employees and customers to resolve scheduling conflicts. The Routing Specialist also provides general product and service information, performs general customer accounting functions such as taking payments and answering billing questions, and communicates constructively with district office staff. The position requires maintaining current knowledge of company policies, practices, procedures, and terminology. Saturday and evening work may be required at times; other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Excellent computer skills and familiarity with Microsoft Office Suite, including Excel, Word, and Outlook.
• Excellent organizational skills, ability to multitask, and ability to determine priorities.
• Excellent attention to detail; accuracy of work is highly important.
• Excellent oral and written communication skills.
• Ability to work well independently and as part of a team.

Responsibilities

• Schedule recurring service treatment and inspection appointments for customers to be performed by service technicians.
• Use company tools and resources to route appointments in the most time-efficient manner possible.
• Communicate professionally with customers, make every effort to accommodate their needs, and express appreciation when appropriate.
• Work with employees and customers to resolve scheduling conflicts.
• Provide customers with general product and service information.
• Perform general accounting functions for customers, such as taking payments and answering billing questions.
• Communicate professionally and constructively with district office staff.
• Maintain up-to-date knowledge of company policies, practices, procedures, and terminology.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Health, dental, vision, life, and disability coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation and sick time, plus holidays.
• Mentorship and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED