Office Specialist - Decatur

Cook's Pest Control•Decatur, AL

2d•Onsite

About The Position

The Office Specialist performs day-to-day office and clerical functions while providing excellent customer service. Duties range from general receptionist responsibilities to some human resources and accounting functions. The position is based in an office setting and may involve direct contact with customers.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Excellent computer skills and familiarity with Microsoft Office Suite, including Excel, Word, and Outlook.
Excellent organizational skills, ability to multitask, and ability to determine priorities.
Excellent attention to detail; accuracy of work is highly important.
Excellent oral and written communication skills.
Ability to work well independently and as part of a team.

Responsibilities

Answer incoming customer calls and route them to the appropriate department.
Complete initial new-customer intake, enter basic customer information, and route it to the appropriate sales team member.
Respond to customer questions or concerns about accounts and billing.
Contact customers about invalid payments and funding sources.
Process customer payments and complete daily bank deposits.
Process vendor invoices and either submit payment by credit card or request payment from the Corporate Office, as appropriate.
Monitor past-due accounts and contact customers for collections.
Forward accounts to a collections agency as needed.
Process account write-offs and customer account terminations as needed.
Communicate with the District Manager about completing tasks on the Daily Accounting Checklist.
Review payroll and make adjustments as needed.
Maintain petty cash.