Receptionist - Decatur

Clearview Cancer Institute•Decatur, AL

12d

About The Position

The Front Desk Receptionist provides information to patients and guests in the main lobby, checks in patients, and routes them to the appropriate areas. The receptionist supports a busy medical office by welcoming visitors, keeping lobby activity coordinated, maintaining patient account information, and assisting with administrative communication and documentation.

Requirements

Excellent oral and written communication skills.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to multitask and demonstrate commitment to excellence in patient care.
Ability to manage difficult or emotional situations and respond to requests for service and assistance.
Ability to maintain confidentiality.
Ability to follow policies and procedures and complete administrative tasks correctly and on time.
Sound and accurate judgment and timely decision-making.
Tactful approach to others and ability to react well under pressure.
Accuracy and thoroughness, with an interest in improving and promoting quality.
Dependability and punctuality.
High school diploma or equivalent.
At least one year of experience in an imaging department, medical office setting, or hospital.

Responsibilities

Greet patients and visitors and alert appropriate personnel when they arrive in the lobby.
Ensure paperwork and orders are complete and accurate before providing them to the modalities.
Use office equipment, including a computer, mail, or facsimile machine, to transmit information or documents as needed.
Provide patients with information about department and office locations and services.
Answer telephones, respond to patients’ non-clinical questions, and direct clinical questions to appropriate staff.
Interface with CCI schedulers, physicians’ offices, and hospitals.
Maintain a clean and orderly lobby throughout the day.
Help keep the lobby and clinics running smoothly by notifying necessary personnel about patients or visitors in the lobby.
Maintain patient account information by confirming insurance coverage and collecting necessary copays.
Answer personnel inquiries regarding lobby activity.
Perform other duties as assigned.