Routing Specialist - Decatur

Cook's Pest Control • Decatur, AL

2d

About The Position

The Routing Specialist schedules appointments for service technicians according to direction from district management and professionally communicates appointment information to customers. The role coordinates recurring service treatment and inspection appointments, uses company resources to route them efficiently, and works with employees and customers to resolve scheduling conflicts. It also provides general product and service information and performs customer accounting tasks such as taking payments and answering billing questions. The specialist communicates constructively with district office staff and maintains current knowledge of company policies, practices, procedures, and terminology. Other duties may be assigned. Saturday and evening work may be required at times.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Excellent computer skills and familiarity with Microsoft Office Suite, including Excel, Word, and Outlook.
• Excellent organizational skills, ability to multitask, and ability to determine priorities.
• Excellent attention to detail and accuracy.
• Excellent oral and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule recurring service treatment and inspection appointments for customers.
• Use company tools and resources to route appointments as efficiently as possible.
• Communicate appointment information professionally to customers and make efforts to accommodate their needs.
• Work with employees and customers to resolve scheduling conflicts.
• Provide customers with general product and service information.
• Perform customer accounting functions, including taking payments and answering billing questions.
• Communicate professionally and constructively with district office staff.
• Maintain up-to-date knowledge of company policies, practices, procedures, and terminology.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Health, dental, vision, life, and disability coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick time, and holidays.
• Mentorship and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED