Office Specialist - Decatur

Cook's Pest Control, Inc.•Decatur, AL

2d•Onsite

About The Position

The Office Specialist handles day-to-day office functions and performs a variety of clerical duties while providing excellent customer service. The role may include general receptionist responsibilities as well as some human resources and accounting functions. Customer service duties include answering and routing incoming calls, completing initial new-customer intake, entering basic customer information, directing new-customer details to the appropriate sales team member, responding to account and billing questions, and contacting customers about invalid payments or funding sources. Accounting duties include processing customer payments and daily bank deposits; processing vendor invoices and arranging payments; monitoring past-due accounts and conducting collections follow-up; processing account write-offs and customer account terminations as needed; communicating with the District Manager about the Daily Accounting Checklist; reviewing payroll and making adjustments as needed; and maintaining petty cash.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Excellent computer skills and familiarity with Microsoft Office Suite, including Excel, Word, and Outlook.
Excellent organizational skills, ability to multitask, and ability to determine priorities.
Excellent attention to detail; accuracy of work is highly important.
Excellent oral and written communication skills.
Ability to work well independently and as part of a team.

Responsibilities

Answer incoming customer calls and route them to the appropriate department.
Complete initial new-customer intake, enter basic customer information, and route new-customer information to the appropriate sales team member.
Respond to customer account and billing questions or concerns.
Contact customers regarding invalid payments and funding sources.
Process customer payments and complete daily bank deposits.
Process vendor invoices and submit payment by credit card or request payment through the Corporate Office, as appropriate.
Monitor past-due accounts and contact customers for collections; forward accounts to a collections agency as needed.
Process account write-offs and terminate customer accounts as needed.
Communicate with the District Manager about completion of tasks on the Daily Accounting Checklist.
Review payroll and make adjustments as needed.
Maintain petty cash.