Routing Analyst, Keepstock

Grainger Businesses • Lake Forest, IL

35d • Hybrid

About The Position

The Routing Analyst supports the planning, optimization, and execution of replenishment routes for Grainger's KeepStock inventory management program by partnering with field stakeholders and implementing system generated route plans. This role focuses on building efficient delivery routes, analyzing routing performance, and supporting field operations to ensure service-level commitments are met while controlling transportation and labor costs. This position is Hybrid requiring 2 days per week in the Chicago or Lake Forest, IL Grainger offices however remote candidates may be considered.

Requirements

• Bachelor's Degree or equivalent experience.
• 2+ years of customer service experience, preferably in an operations support role (forecasting, data analysis and field support).
• Experience in analytical and technology skills with understanding of routing logic.
• Experience with communication and influencing leadership within an organization.
• Experience identifying, escalating, and resolving issues following established escalation protocols and coordinating with leadership to ensure timely and accurate resolution.
• Experience with MS Office Suite (e.g., Excel, SharePoint) and other analytical tools (e.g., Snowflake, SQL, Python).
• Experience applying Continuous Improvement (CI) methods and tools to improve and enhance operations.

Responsibilities

• Execute system route plans and document field exceptions.
• Support exception management (missed stops, over-capacity routes, emergency replenishments) by capturing the business reason for route exceptions and tracking the impact of these exceptions (example: additional mileage reimbursement, incremental paid drive time).
• Partner with field operations, inventory, to resolve routing issues.
• Proactively communicate with field leadership to draw awareness of opportunity areas and decrease variation to help enhance customer service.
• Maintain routing data accuracy (locations, service windows, frequencies, travel times) to ensure system generated route plans leverage the most updated information when creating route plans.
• Document standard work and routing best practices.
• Train new field team members and provide ongoing support for routing tools, resolving functionality issues as they arise.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees