Routing Coordinator

Callaway Golf

About The Position

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

Requirements

Must be knowledgeable in understanding and correctly executing Key Account routing instructions.
Must be able to understand and coordinate future shipments (i.e. pack & hold).
Must be able to work overtime on short notice.
Provide support to the sales & order management teams and coordinate daily rush priorities.

Nice To Haves

Experience comes in many forms, skills are transferable, and passion goes a long way.

Responsibilities

Ensuring a positive customer experience by ensuring accuracy of customer orders & build partnerships with key contacts.
Reviewing, analyzing, and prioritizing orders for assigned customer accounts.
Releasing orders to warehouse floor in a timely manner & monitor through completion to ensure all deadlines are met.
Identifying issues with orders and escalate through appropriate channels for resolution.
Acting as liaison between Sales, Order Management, Distribution Center, Vendor Compliance, & customer.
Submitting routing requests via customer’s portal and adhering to their specific requirements and ship windows.
Understanding and correctly executing Key Account routing instructions.
Creating BOLs for each shipment, ensuring accuracy of required data/signatures, & upload a copy of the BOL to company shared drive.
Scheduling LTL/TL shipments with assigned carriers & interact with the drivers upon arrival.
Conducting audits on all shipments for assigned accounts to ensure accuracy of carton & pallet counts.
Initiating post good issue (PGI) for all orders as it relates to company & customer polices.
Interacting with on-site ‘Will Call’ customers.
Understanding and coordinating future shipments (i.e. pack & hold).
Communicating daily with Supervisors on open issues.
Working overtime on short notice.
Expediting critical shipments as required.
Providing support to the sales & order management teams and coordinating daily rush priorities.
Occasionally covering duties of others within the department in special circumstances (holidays, vacation schedules, PTO, special projects).