Routing / Dispatcher Associate

Shepherd Electric Supply•Richmond, VA

1d•Onsite

About The Position

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. They move materials accurately and on time, ensuring contractors stay on schedule, projects stay on track, and customers receive reliable service. The company's success is attributed to people who prioritize safety, accuracy, and care for teammates and customers. The Routing / Dispatcher Associate is crucial for daily delivery operations, transforming orders into a comprehensive plan by sequencing runs, allocating drivers, communicating timelines, and adapting to real-time changes. Effective routing ensures accurate ETAs, efficient driver routes, and clear visibility for leadership on delivery progress. This role is the central hub for delivery execution at the Richmond branch.

Requirements

High school diploma or equivalent required
Prior dispatching, routing, or logistics coordination experience
Strong verbal and written communication skills - you will be on radio, phone, and messaging tools throughout the day
Proficiency with computers and data entry; comfort learning new systems quickly
Ability to work in a fast-paced environment while maintaining accuracy and composure
Valid driver’s license
Ability to successfully complete pre-employment screening requirements

Nice To Haves

Familiarity with route optimization tools or transportation management systems

Responsibilities

Build daily delivery routes that are accurate, efficient, and customer-priority-aware
Assign drivers and vehicles to runs based on load, geography, and urgency
Dispatch drivers with clear, complete information before cutoff
Adjust routes in real time when delays, substitutions, or urgent add-ons arise
Serve as the primary point of contact for drivers throughout the delivery window
Provide proactive updates when schedules change — drivers should not have to ask
Troubleshoot delivery issues, access problems, or customer concerns in real time
Confirm completions and flag exceptions before the shift closes
Communicate accurate delivery ETAs to counter staff and internal teams
Notify customers proactively when delays occur — do not wait for them to call
Coordinate with branch sales and warehouse teams when priority changes midday
Escalate unresolved delivery issues to the Operations Manager before end of shift
Maintain accurate daily manifests, proof-of-delivery records, and route logs
Ensure all vehicle pre-trip and post-trip inspections are completed and logged
Track fuel and mileage data accurately to support compliance and cost reporting
Flag documentation gaps or recurring driver compliance issues to management
Identify patterns in delivery delays or route inefficiencies and surface them to leadership
Recommend route or scheduling changes that improve reliability or reduce cost
Cross-train on warehouse shipping office functions to increase team flexibility