Routing Specialist/Dispatcher

Dead River Company•West Lebanon, NH

14h

About The Position

This position ensures the timely, safe, and efficient delivery of petroleum products utilizing a computerized dispatching system. It involves effective communication with customers, scheduling trucks and drivers, and monitoring delivery progress to assure a high level of customer satisfaction and an efficient, profitable operation. The role also requires the planning, scheduling, and coordination of timely, safe, and efficient daily delivery of petroleum products through route building. This includes building and mapping daily delivery routes to ensure high customer satisfaction and efficient, profitable operations. The specialist will courteously answer the phone, record customer orders and information, or resolve customer problems, acting as the primary communication line with all drivers and customer service representatives. Key responsibilities include monitoring driver progress, ensuring drivers stay on track/route, assigning same-day deliveries, and reviewing and improving key metrics such as throughput, delivery defects, and safety. The position also involves forecasting daily and weekly demand based on weather, degree day accumulation, and degree day pull direction. It requires building efficient routes by mapping and sequencing deliveries, reviewing customer account information for correctness, analyzing burning pattern changes for accounts, and adjusting delivery forecasting based on seasonality. Additionally, the specialist will review Delivery Dispatch and Routing Specialists logs (e.g., auto to will-call, adding appliance, terminating) and update accounts for forecasting accuracy, as well as review k-factor exception reporting, run-out warning reports, and next day deliveries to take appropriate action.

Requirements

Planning and scheduling skills
Strong communication and interpersonal skills
Ability to work in a team environment
Analytical skills
Technology/computer skills
Ability to meet deadlines
Ability to remain focused on detailed work
A High School Diploma or equivalent is required

Nice To Haves

Two years of experience in a dispatch environment with computerized dispatch technology is preferred

Responsibilities

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system
Effectively communicates with customers
Schedules trucks and drivers
Monitors delivery progress to assure a high level of customer satisfaction and an efficient, profitable operation
Plans, schedules and coordinates timely, safe and efficient daily delivery of petroleum products through route building
Builds and maps daily delivery routes to assure a high level of customer satisfaction, and efficient and profitable operation
Courteously answers the phone, recording customer orders and information, or resolving customer problems
Acts as the primary communication line with all drivers and customer service representatives
Monitors driver progress in completing routes and ensures that drivers stay on track/route
Assigns same-day deliveries to the appropriate driver
Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull
Builds efficient routes by mapping and sequencing deliveries
Reviews customer account information to ensure it is correct
Analyzes burning pattern changes for accounts and adjusts delivery forecasting based on seasonality
Reviews Delivery Dispatch and Routing Specialists logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy
Reviews k-factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action