Route Supervisor

Rumpke Careers•Wellston, OH

About The Position

Route Supervisors supervise a group of drivers to ensure safe service to customers. They assist management with hiring, training, coaching, performance evaluation and monitoring, and counseling of direct reports, with an emphasis on safety, customer service, and productivity. The position manages 6–20 employees and does not oversee other managers. The start time may vary according to business needs, usually between 4 a.m. and 8 a.m. The role may require flexible hours, nights, weekends, overtime, holidays, and availability for 24-hour emergency calls. Route Supervisors may need to run routes or fill in for other supervisors, office employees, or drivers. The role involves travel between offices as required and possible exposure to high-traffic conditions, tight driving areas, and residential and commercial waste.

Requirements

At least a valid Class B CDL.
A valid DOT Medical Card, or ability to obtain one before hire.
At least 19 years of age.
No more than three moving violations within the last two years.
No DUI or OVI within the last five years, or two in the last ten years.
Legally eligible to work in the United States.
Valid driver’s license, if applicable.
Successfully complete pre-employment testing.
Ability to read and speak English.
Excellent verbal and written communication skills.
Ability to lead and develop a team.
Computer skills, including working knowledge of Windows and Microsoft applications.
Proven customer service skills.
Knowledge of the area and ability to read maps.
Ability to work independently, make decisions, and resolve problems.
Knowledge of DOT/OSHA regulations.
Ability to work flexible hours, including nights and weekends as needed; overtime, weekends, and/or holidays may be required.
Availability for 24-hour emergency calls.
Ability to travel between offices as required.
Physical ability to frequently lift, carry, push, or pull up to 50 pounds and occasionally up to 100 pounds.
Ability to frequently work outdoors in changing temperatures; occasionally work in wet or humid conditions and in areas with dust, odors, mist, gases, and other airborne matter; and frequently stoop, kneel, crouch, crawl, climb, balance, sit, stand, and walk.

Nice To Haves

Previous management experience is preferred.
Previous waste industry experience is a plus.
Two or more years of truck-driving experience is a plus.
Ability to drive a truck with manual transmission is a plus.

Responsibilities

Manage the daily activities and performance of route drivers.
Train, coach, and direct employees to improve their performance.
Monitor and enforce quality and safety standards and ensure compliance goals are met or exceeded.
Run routes as necessary due to absences, vacations, or vehicle breakdowns.
Monitor and track employee attendance and maintain required performance-management documentation.
Perform and monitor driver observations and vehicle inspections.
Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced according to company standards and agreements.
Investigate accidents, injuries, and property-damage claims.
Fill in during the absence of other supervisors, office employees, or drivers.
Perform other duties as assigned by management.