Route Supervisor

Interstate Batteries•Fort Collins, CO

1d•$44,799 - $65,000

About The Position

The Route Supervisor manages, trains, and develops Route Service Managers (RSMs) and other drivers who serve and expand sales with assigned customers across their routes. The position works with the Market General Manager to establish goals, monitors team performance and financial results, and supports drivers through reporting, training, coaching, recognition, and customer feedback. The supervisor also ensures compliance with transportation and safety rules, coordinates vehicle fleet maintenance with the site Manager, and may fill in on routes or hot shots and assist with loading, unloading, and truck counts. The role manages a team of two or more drivers and is accountable for sales growth within the distributorship.

Requirements

High school diploma or GED equivalent.
At least 2 years of demonstrated sales, customer service, and delivery experience.
Strong customer service skills.
Ability to read, write, and perform basic math.
Strong written, interpersonal, and verbal communication skills.
Strong organization and time-management skills, including the ability to work under pressure.
Working knowledge of carrier operations, shipment routing, and distribution methods.
Understanding of state, federal, and interstate commerce regulations.
Working knowledge of computers or ability to learn applicable systems.
Strong training and coaching skills.
Current, valid state driver’s license and ability to operate motor vehicles.
Clean driver’s record and ability to meet driver qualification requirements.
Ability to operate a motor vehicle and/or forklift.

Nice To Haves

Prior sales management experience.

Responsibilities

Manage, train, and develop RSMs and other drivers.
Collaborate with the Market General Manager to set goals for RSMs and ensure the team is meeting them.
Generate and distribute daily and weekly reports for RSMs and other drivers to use on routes.
Train drivers on policies and procedures, including paperwork for opening and closing accounts.
Maintain knowledge of the operation’s overall financial results and how drivers affect those results.
Ensure drivers comply with DOT and safety rules and regulations.
Work with the site Manager to ensure the vehicle fleet is maintained and serviced properly and on time.
Maintain contact with dealers to obtain feedback on service quality.
Fill in on routes or hot shots as needed.
Help load, unload, and count trucks as needed.
Ride along with drivers to evaluate training needs, provide feedback, strategize improvements, and recognize successes.
Encourage and train drivers to identify ways to generate gross profit at every stop.
Create and maintain a culture of shared ideas, open communication, and a positive, strategic, and motivational attitude.
Fulfill driver program requirements as specified by the manager.
Perform other duties as assigned.