Route Specialist

ImageFIRST Healthcare Laundry Specialists • Kansas City, KS

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About The Position

ImageFIRST is hiring a Route Specialist for a route-based, service-oriented position supporting Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies. The role supports ImageFIRST’s values and its goal of positively impacting associates, customers, and the community.

The position involves managing customer inventory, maintaining product knowledge, preparing and following up on work orders, and ensuring invoice accuracy. The Route Specialist loads and unloads and organizes the truck, makes special customer deliveries, generates leads, and provides route relief during Customer Advocate vacations or call-offs, along with other route support as needed. Candidates must be prepared to cover delivery routes when regular drivers are absent and operate company vehicles as needed.

The listed pay is $27.50 per hour. The schedule is Monday through Friday, 5:00 a.m. to 1:30 p.m.

Requirements

• High school diploma or equivalent.
• Clean driving record.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• Must meet DOT eligibility requirements and be comfortable operating company vehicles as needed to cover delivery routes.
• Ability to lift more than 50 pounds and push and pull carts of linen.
• Computer literacy.

Nice To Haves

• Some delivery, logistics, and/or route experience.
• One year of experience with account management and ensuring customer satisfaction.
• Practical insight specific to the textile services industry and operations.

Responsibilities

• Support Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies.
• Support and promote ImageFIRST values and positively impact associates, customers, and the community.
• Communicate effectively orally, in writing, by phone, and face to face.
• Load and unload the truck and keep it organized.
• Manage customer inventory.
• Maintain product knowledge, including pricing, codes, colors, sizing, changes and quantities, availability, and product application.
• Prepare and follow up on work orders and ensure invoice accuracy.
• Provide route relief to cover Customer Advocate vacations and call-offs.
• Provide additional route support as needed, including reroutes and additional volume.
• Make special deliveries to customers.
• Generate leads.

Benefits

• Weekly pay
• Medical insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Legal insurance
• Hospital indemnity insurance
• 401(k) with match
• Paid time off package
• Paid parental leave
• Tuition reimbursement
• Referral program
• Great company culture
• Collaborative team environment

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED