Route Specialist
About The Position
This is a route-based, service-oriented position supporting Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies. The Route Specialist promotes ImageFIRST’s values and supports its mission of positively impacting the lives of associates, customers, and the community. The schedule is Monday through Friday with an early morning start, and the pay range is $22.00–$25.00 hourly. The role involves managing customer inventory, maintaining product knowledge, preparing and following up on work orders, and ensuring invoice accuracy. It also provides route relief during Customer Advocate vacations and call-offs, additional route support when needed, and special deliveries to customers. The position may occasionally cover delivery routes in the absence of regular drivers, so the employee must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
Requirements
- High school diploma or equivalent.
- Clean driving record.
- Possess a valid DOT medical certification or obtain one within a designated timeframe.
- Meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
- Ability to lift more than 50 pounds and push and pull carts of linen.
- Computer literacy.
Nice To Haves
- Some delivery, logistics, and/or route experience.
- One year of experience with account management and ensuring customer satisfaction.
- Practical insight specific to the textile services industry and operations.
Responsibilities
- Support Customer Advocates in building and maintaining customer relationships through responsive service and sales strategies.
- Support and promote company values and positively impact associates, customers, and the community.
- Communicate effectively in person, by phone, and in writing.
- Load and unload the truck and keep it organized.
- Manage customer inventory.
- Maintain product knowledge, including pricing, codes, colors, sizing, changes and quantities, availability, and product application.
- Prepare and follow up on work orders and ensure invoice accuracy.
- Provide route relief during Customer Advocate vacations and call-offs.
- Provide additional route support, including reroutes and additional volume.
- Make special deliveries to customers.
- Generate leads.
Benefits
- Weekly pay.
- Medical, dental, and vision insurance.
- Pet, legal, and hospital indemnity insurance.
- 401(k) with match.
- Paid time off package.
- Paid parental leave.
- Tuition reimbursement.
- Referral program.
- Great company culture.
- Collaborative team environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
