Route Specialist
About The Position
The Route Specialist is a route-based, service-oriented position supporting Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies. The role supports ImageFIRST’s values and company mission by positively impacting associates, customers, and the community. Responsibilities include loading and unloading and organizing the truck, managing customer inventory, maintaining product knowledge, preparing and following up on work orders, and ensuring invoice accuracy. The Route Specialist provides route relief when Customer Advocates are on vacation or call off, offers additional route support as needed, makes special deliveries to customers, and generates leads. Candidates must be prepared to cover delivery routes in the absence of regular drivers and operate company vehicles as needed.
Requirements
- High school diploma or equivalent.
- Clean driving record.
- Must possess a valid DOT medical certification or obtain one within a designated timeframe.
- Must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
- Ability to lift 50 pounds or more and push and pull carts of linen.
- Computer literacy.
- Excellent oral, written, telephone, and face-to-face communication skills.
Nice To Haves
- Some delivery, logistics, and/or route experience.
- One year of experience with account management and ensuring customer satisfaction.
- Practical insight specific to the textile services industry and its operations.
Responsibilities
- Support Customer Advocates in establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies.
- Support and promote ImageFIRST’s values and the ImageFIRST way.
- Load and unload the truck and keep it organized.
- Manage customer inventory.
- Maintain knowledge of product pricing, codes, colors, sizing, changes and quantities, availability, and product application.
- Prepare work orders, follow up on them, and ensure invoice accuracy.
- Provide route relief to cover Customer Advocate vacations and call-offs.
- Provide additional route support as needed, including reroutes and additional volume.
- Make special deliveries to customers.
- Generate leads.
- Cover delivery routes in the absence of regular drivers and operate company vehicles as needed.
Benefits
- Weekly pay.
- Medical, dental, and vision coverage.
- Pet, legal, and hospital indemnity insurance.
- 401(k) with matching.
- Paid time off package.
- Paid parental leave.
- Tuition reimbursement.
- Referral program.
- Great company culture.
- Collaborative team environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
