Route Settlement Clerk

Cream O Land•Jersey City, NJ

12d•Onsite

About The Position

The Route Settlement Clerk works with drivers when they return to base, collecting delivery tickets and end-of-day paperwork. The role reconciles driver dock sheets, cash receipts, and checks, and resolves discrepancies with drivers. It requires strong people skills, problem-solving ability, and organizational skills. The position operates primarily in a controlled office environment with low to moderate noise. Work-related demands may vary, and the role often involves sitting for long periods in front of a computer. The job description notes that duties may include other related tasks as assigned and that reasonable accommodations may be made for employees with disabilities. Employment is at will.

Requirements

Fluency in Spanish and English.
1–2 years of experience working with people in a fast-paced environment.
High school diploma or GED.
Exceptional interpersonal and effective listening skills to resolve problems.
Effective problem-solving and critical-thinking abilities.
Proficiency in Microsoft Office and demonstrated data-entry experience.
Extensive knowledge of business.
Confident decision-making ability.
Outstanding organizational and time-management skills.
Ability to use hands to finger, handle, or feel, and to talk and hear regularly.
Ability to stand, sit, and reach with hands and arms frequently; walk and stoop, kneel, crouch, or bend occasionally.
Ability to occasionally lift and/or move up to 50 pounds.
Close and distance vision and ability to adjust focus.

Responsibilities

Collect delivery tickets and driver end-of-day paperwork upon drivers’ return to base.
Reconcile driver dock sheets, cash receipts, and checks.
Match cases returned on dock sheets to end-of-day processes and resolve discrepancies with drivers.
Review final stock reconciliation for missing or extra product and verify that products were correctly sold, shorted, and invoiced.
Review unserved customers and question drivers about unusually high numbers of incomplete stops.
Review COD customers to verify payment and report discrepancies to Accounts Receivable; correct payments and enter missing payments.
Review route activity logs; re-enter voided invoices or create new sales invoices, and correct or enter payments.
Check final deposit reports to ensure cash and checks were entered correctly, using route activity logs as a reference.
Download driver handheld information.
Check school tickets to confirm deliveries were completed and tickets were signed; notify Operations about incomplete school deliveries or product shortages.
Apply sales payments to COD customers and send charge payments to Accounts Receivable.
Occasionally order office supplies.
Complete customer service training to develop communication skills and develop technical and organizational skills.
Perform other job-related duties as assigned.