Route Service Rep

City Laundering Company•Pine City, MN

8d•$22 - $25

About The Position

The Route Service Representative is a hands-on, customer-facing role in the Service department, responsible for delivering clean products, collecting soiled items, and helping routes run safely and efficiently. The representative builds customer relationships, maintains service standards, and represents CITY positively in the field while working with the Route Supervisor and teammates to support daily operations. The role operates primarily in a professional service and route environment. It is largely active and physical, though some administrative tasks are sedentary and may involve standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Employment offers are contingent upon passing a background check and drug screening.

Requirements

Valid driver’s license and clean driving record.
Must be 25 years or older.
Able to drive a commercial motor vehicle for up to 10 hours per day.
Able to lift up to 60 pounds on a frequent basis.
1–2 years of job-related and/or customer service experience preferred.
Physical requirements include frequent sitting, walking, bending up to 90° flexion, trunk rotation, squatting or crouching, climbing, reaching up to 70 inches from the floor, finger manipulation, pushing and pulling up to 10 pounds of force, and use of feet for driving and walking; grasping, pinching, and wrist turning are continuous, as is lifting and carrying up to 60 pounds.

Nice To Haves

1–2 years of job-related and/or customer service experience preferred.

Responsibilities

Fill in for or assist on any of the 17 service routes as needed.
Provide prompt, friendly, and effective customer service.
Load and unload delivery trucks with clean and soiled laundry.
Deliver products accurately and on time to customer locations.
Maintain customer satisfaction and professional relationships.
Manage route efficiency while following safety standards.
Communicate positively with customers, potential customers, and coworkers.
Maintain product knowledge, including pricing types, colors, sizing, inventory control, availability, and product application.
Properly load trucks, including organizing invoices, paperwork, bags, and garments.
Maintain account appearance, including rails, hanger racks, repair bags, and lockers.
Communicate truck maintenance needs promptly, including repairs, preventative maintenance, cleanliness, and accidents.
Drive a commercial motor vehicle for up to 10 hours per day.
Maintain hygienically clean standards through proper garment handling.
Maintain regular and reliable attendance.
Perform other duties as assigned.
Drive to customer accounts, typically making 30–50 stops per day.
Unload clean laundry using carts when possible; sort, collect, and load soiled laundry; load clean laundry for next-day routes; and move garments along rail systems and load hanging uniforms.