DLO Advanced Route Service Rep
About The Position
The DLO Advanced Route Service Rep performs basic route services for Diagnostic Laboratory of Oklahoma, including collecting specimens, checking requisitions and specimen submissions, and transporting specimens to designated laboratory or distribution locations using appropriate handling and storage methods. The role also supports specimen packing for transport to the Core Laboratory, completes route-related administrative forms, maintains client relationships, and follows applicable driving, vehicle-maintenance, company safety, compliance, and attendance policies. The position is based in Tulsa, Oklahoma, with scheduled hours Monday through Friday from 12:30 p.m. to 9:00 p.m. It involves travel to various locations within a specified geography, frequent vehicle entry and exit, and prolonged periods of standing, sitting, walking, or driving. Overtime may be required to meet business needs.
Requirements
- Proficient verbal communication with internal and external contacts.
- Customer-oriented, with excellent interpersonal skills.
- Valid state driver’s license and a driving record that meets Quest/DLO Driver’s Safety requirements.
- Ability to communicate effectively in English with clients, supervisors, and peers.
- High school diploma or GED strongly preferred, or commensurate work experience required.
- Ability to get in and out of a vehicle multiple times per day.
- Ability to use a phone and handheld device (PC) extensively.
- Ability to stand, sit, walk, and drive for prolonged periods.
- Fine hand dexterity and steadiness.
- Ability to lift up to 25 pounds, occasionally lift 50 pounds, and carry up to 15 pounds for several minutes at a time.
- Ability to climb stairs multiple times per day.
- Ability to maintain visual attention to detail and see well in limited-light scenarios.
- Ability to balance, bend or kneel, push or pull, and reach or twist.
- Willingness to work overtime when required by business needs.
Nice To Haves
- Previous medical laboratory experience is a plus.
Responsibilities
- Report to work on time and prepared for each scheduled shift.
- Perform assigned duties and processes for which qualified or capable.
- Maintain a positive, professional, and supportive attitude throughout the workday.
- Work collaboratively as a team member and contribute to a respectful, productive work environment.
- Perform basic route services as required.
- Pick up specimens and verify within established parameters that test requisitions are correctly completed and specimens are properly submitted.
- Deliver specimens to designated laboratory or distribution sites using appropriate handling, storage, and transportation methods, including transport containers, dry ice, and cold packs, to maintain specimen integrity.
- Establish and maintain positive client relations.
- Complete and submit administrative forms, including daily route logs, Client Concern forms, supply requisitions, and special transportation forms.
- Help pack specimens for transport to the Core Laboratory.
- Follow government and company safe-driving regulations and vehicle-maintenance procedures.
- Adhere to DLO policies and procedures, including those covering attendance, compliance, and safety.
- Participate in the growth and development of the department.
- Reflect the company’s values in all aspects of performance.
- Perform duties other than those listed in the job description when called upon.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
