Route Service Manager - UniFirst

UniFirst•Goldsboro, NC

10h

About The Position

UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small businesses to major corporate locations. The manager is responsible for driving customer satisfaction, account growth, and profitability for their location. This is a relationship-focused, results-driven leadership role that involves supporting and developing the team, working with customers, and collaborating with location management. The posting states that the role has no nights or weekends. UniFirst describes itself as an international garment services company with a family culture and the resources and stability of a $1.5 billion organization. It employs more than 13,000 Team Partners serving 300,000 business customer locations across the U.S., Canada, and Europe.

Requirements

High school diploma or GED.
Prior customer service experience.
Ability to problem-solve and handle a variety of customer service situations.
Ability to negotiate, train, coach, and lead a team.
Strong computer proficiency, including MS Office.
Excellent verbal and written communication skills.
Must be at least 21 years of age.
Valid non-commercial driver’s license in the state of residence.
Must meet pre-employment DOT physical requirements.
Physically capable of lifting up to 50 pounds.
Individuals who drive personal vehicles for business purposes must comply with UniFirst’s minimum auto insurance requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
Build strong customer relationships and raise the team’s level of achievement in customer satisfaction.
Collaborate closely with the location management team to provide customer service and product programs.
Negotiate customer contract renewals.
Drive account growth and profitability for the location.