Route Service Manager - UniFirst
About The Position
UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The manager drives customer satisfaction, account growth, and profitability for their location. The role involves overseeing team recruiting, training, and development; building customer relationships; collaborating with location management; and negotiating customer contract renewals. The position offers training, opportunities for career development and advancement, and a family-oriented, diverse culture. The posting notes that the role has no nights or weekends.
Requirements
- High school diploma or GED; a bachelor’s degree is preferred.
- Prior customer service experience.
- Ability to solve problems and handle a variety of customer service situations.
- Ability to negotiate, train, coach, and lead a team.
- Strong computer proficiency, including MS Office.
- Excellent verbal and written communication skills.
- At least 21 years of age.
- Valid non-commercial driver’s license in the state of residence.
- Must meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
- Individuals who use personal vehicles for business must comply with UniFirst’s minimum auto insurance requirements.
Nice To Haves
- Bachelor’s degree.
- Business savvy and an interest in finding innovative ways to increase profit and customer satisfaction.
- Results-driven relationship-management approach and willingness to assist the team and customers hands-on.
Responsibilities
- Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
- Build strong customer relationships and raise the team’s achievement in customer satisfaction.
- Collaborate with the location management team to provide customer service and product programs.
- Negotiate customer contract renewals.
- Help the team and customers, including supporting Route Service Representatives and Route Service Supervisors as they develop.
Benefits
- 401K with Company Match
- Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
- Management bonus eligibility
- Training designed to enhance performance and support career advancement
- Career development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
