Route Scheduler

Airgas•Roseville, MN

About The Position

The Route Scheduler is responsible for accurately forecasting product deliveries, planning routes, and scheduling trips to optimize operational efficiency and customer service while complying with Airgas safety standards and Department of Transportation (DOT) regulations. The role leads distribution efficiency initiatives, including demand leveling and route optimization, and identifies and executes continuous improvement opportunities in daily distribution operations. The Route Scheduler reviews incoming orders for accuracy and special delivery requirements, monitors order status, responds to delivery inquiries, and coordinates urgent and emergency delivery requests. The role processes customer requests, maintains product specification and replenishment records, monitors system data such as telemetry readings and tank levels, and adjusts delivery schedules based on demand forecasts, inventory, and resource availability. The Scheduler collaborates with production, distribution, sales, drivers, customers, and service technicians to support reliable delivery of cylinder gases, resolve service issues, and promote safe delivery practices.

Requirements

High school diploma or general education degree (GED).
Proficiency in Google Workspace applications and Microsoft Office, including Word and Excel.
Strong attention to detail and accuracy in system data entry and auditing.
Strong verbal and written communication skills, including active listening.
Ability to prioritize tasks, meet strict deadlines, and escalate issues when appropriate.
Ability to multitask effectively in a fast-paced dispatch environment.
Adaptability to changing priorities and fast-moving schedule adjustments.
Excellent organizational and time-management skills.
Interpersonal skills to maintain professionalism and diplomacy in high-stress situations.
Strong analytical and problem-solving skills.
Ability to identify discrepancies and promptly resolve complex operational challenges.
Sound judgment and decision-making capabilities.
Consistent follow-through and tracking capabilities.

Nice To Haves

At least 3 years of experience in an operational or management support role.
Experience in transportation and distribution, particularly in a dispatching and routing environment.
Experience coordinating maintenance on a commercial truck fleet.
Experience with remote monitoring software.
Proficiency in or ability to quickly learn SAP order management and transportation modules.
Working knowledge of DOT regulations governing commercial fleets.

Responsibilities

Forecast product deliveries, plan routes, and schedule trips to optimize efficiency and customer service while complying with safety standards and DOT regulations.
Lead distribution efficiency initiatives, including demand leveling and route optimization.
Identify and execute continuous improvement opportunities in daily distribution operations.
Review incoming orders for accuracy and special delivery requirements, and communicate special needs to production teams.
Monitor open order status to ensure timely fulfillment and proper closure.
Respond to delivery inquiries from sales, customer service, and branch personnel.
Coordinate urgent and emergency delivery requests safely and efficiently.
Process customer requests and maintain records on product specifications and replenishment schedules.
Ensure scheduling operations adhere to Airgas Standard Operating Procedures (SOPs).
Collaborate with production, distribution, and sales departments to support uninterrupted cylinder gas supply and delivery.
Monitor and verify system data, including telemetry readings, tank levels, and planned schedules.
Adjust customer delivery schedules based on demand forecasting, inventory levels, and resource availability.
Communicate daily routing and operational updates to drivers, customers, and service technicians.
Resolve customer service issues and delivery challenges in a timely and effective manner.
Support drivers’ compliance with DOT regulations and safe site delivery practices.
Perform additional operational duties as assigned.

Benefits

Medical, dental, and vision insurance.
Life and AD&D insurance.
Short-term and long-term disability insurance.
14-week paid childbirth benefit and parental leave.
401(k) plan with company matching funds.
Tuition assistance or reimbursement and discounted college tuition for eligible employees’ dependents.
Paid holidays, vacation, sick time, and floating holidays.
Employee Assistance Program (EAP).
Pre-tax commuter transportation benefit.
Jury duty and funeral/bereavement leave.
Airgas Scholarship Program for dependent children.
Benefits begin after 30 days of employment.