Route Scheduler

Airgas•Roseville, MN

4d•$25 - $31•Onsite

About The Position

The Route Scheduler accurately forecasts product deliveries, plans routes, and schedules trips to optimize operational efficiency and customer service while ensuring compliance with Airgas safety standards and Department of Transportation (DOT) regulations. The position supports distribution operations for cylinder gases, coordinating with production, distribution, sales, drivers, customers, and service technicians to maintain reliable supply and delivery. The role includes optimizing routes and demand, monitoring orders and system data, responding to delivery inquiries and urgent requests, maintaining customer product and replenishment records, and resolving service issues. The Route Scheduler also promotes safe delivery practices and ensures scheduling work follows Airgas standard operating procedures.

Requirements

High school diploma or general education degree (GED).
Proficiency in Google Workspace applications and Microsoft Office, including Word and Excel.
Strong attention to detail and high accuracy in system data entry and auditing.
Strong verbal and written communication skills, including active listening.
Ability to prioritize tasks, meet strict deadlines, and escalate issues when appropriate.
Ability to multitask effectively in a fast-paced dispatch environment.
Adaptability to changing priorities and fast-moving schedule adjustments.
Excellent organizational and time-management skills.
Interpersonal skills to maintain a professional demeanor and diplomacy in high-stress situations.
Strong analytical and problem-solving skills.
Ability to identify discrepancies and resolve complex operational challenges promptly.
Sound judgment and decision-making capabilities.
Consistent follow-through and tracking capabilities.

Nice To Haves

At least 3 years of experience in an operational or management support role.
Experience in transportation and distribution, particularly in a dispatching and routing environment.
Experience coordinating maintenance on a commercial truck fleet.
Experience with remote monitoring software.
Proficiency in SAP order management and transportation modules, or the aptitude to learn them quickly.
Working knowledge of DOT regulations governing commercial fleets.

Responsibilities

Lead distribution efficiency initiatives, including demand leveling and route optimization.
Identify and execute continuous improvement opportunities in daily distribution operations.
Review incoming orders for accuracy and special delivery requirements, and communicate special needs to production teams.
Monitor open order status to ensure timely fulfillment and proper closure.
Respond to delivery inquiries from sales, customer service, and branch personnel.
Coordinate urgent and emergency delivery requests safely and efficiently.
Process customer requests and maintain records on product specifications and replenishment schedules.
Ensure scheduling operations adhere to Airgas Standard Operating Procedures (SOPs).
Collaborate with production, distribution, and sales departments to support uninterrupted supply and delivery of cylinder gases.
Monitor and verify system data, including telemetry readings, tank levels, and planned schedules.
Adjust customer delivery schedules based on demand forecasting, inventory levels, and resource availability.
Communicate daily routing and operational updates to drivers, customers, and service technicians.
Resolve customer service issues and delivery challenges in a timely and effective manner.
Support drivers in complying with DOT regulations and safe site delivery practices.
Perform additional operational duties as assigned.