Route Merchandiser

Continental Services•Village of Lancaster, NY

About The Position

The Route Merchandiser services and merchandises vending machines and markets, delivers OCS orders, and helps maintain equipment cleanliness. The role provides customer service to enhance client satisfaction and uses a company vehicle and company-owned tablet or phone to manage inventory records, rotate products, check expiration dates, and account for route proceeds. The schedule is Monday through Friday with a 5:00 AM start. Compensation is $16 per hour plus commission. The position involves maintaining and replenishing product displays, handling deliveries and perishable products appropriately, optimizing route efficiency, monitoring refrigeration temperatures, collecting and accounting for cash, and keeping points of sale clean and presentable. The Route Merchandiser also reports equipment, product-quality, safety, and security concerns, initiates service requests, and may train new Route Merchandisers depending on regional needs.

Requirements

High school diploma or GED.
Valid driver's license with a clean driving record.
Strong communication and customer service skills, including the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Ability to balance business needs with customer requests, adapt, follow through consistently, and quickly apply new information.
Detail-oriented and professional, comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to a clean, organized, and welcoming product presentation.
Ability to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; and walk and stand for long periods.
Ability to regularly lift up to 50 pounds.
Ability to operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory according to established protocols, including completing full inventory counts as required.
Restock shelves, coolers, coffee stations, and other displays; rotate products and follow inventory-tracking procedures.
Remove, document, and properly handle expired or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle and handle perishable products appropriately during transit and stocking.
Optimize route efficiency to reduce drive time and improve productivity.
Check that coolers and refrigeration units maintain proper temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and record transactions accurately.
Monitor and report unusual or concerning safety, security, or potential misconduct activity.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Provide training to new Route Merchandisers when needed based on regional needs.
Perform additional assignments and projects as needed.