Route Jump Driver (Richmond)

Trolley Hospitality Companies • Richmond, VA

9d

About The Position

Trolley House Refreshments is the convenience services division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. It provides customized snack, beverage, and fresh food solutions to offices, hotels, and public venues through vending and micro-market services.

The Route Jump Driver supports different routes and route drivers, covering vacations and absences, helping with new market openings, and providing extra attention to route stops. The role maintains vending machines, micro-markets, and/or coffee and water services so they are working, clean, and well stocked. It also involves customer service, promptly addressing customer needs and complaints, accurately recording inventory for the warehouse, and proactively handling issues.

The schedule is Monday through Friday, starting at 5:00 a.m. and ending when the work is complete, usually between 1:00 and 3:00 p.m. Saturdays rotate every 16 weeks. Training pays $900 per week. After 60–90 days and completion of route coverage, compensation changes to 6% of average total sales.

Requirements

• Valid standard operator’s driver’s license; a CDL is not required.
• A REAL ID is required, or must be acquired within the first four weeks of employment.
• At least five years of safe driving experience.
• Experience using smartphones and apps.
• Experience detail-cleaning food-related machinery to sanitary levels.
• Excellent customer service skills.

Nice To Haves

• Previous route driving experience in vending or a similar field.
• Inventory or merchandising experience.

Responsibilities

• Maintain working, well-stocked, and clean vending machines, micro-markets, and/or coffee and water services across a variety of routes.
• Cover vacations and absences, support new market openings, and fill in at route stops that need extra attention.
• Provide professional, friendly customer service and enhance customer relations.
• Address customer needs and requests promptly and respond to complaints as they arise.
• Accurately record inventory information for the warehouse.
• Be resourceful and proactive in dealing with issues that arise.

Benefits

• Company-paid holidays, vacation time, and floating holidays.
• Medical, dental, and vision insurance plans available.
• 401(k) retirement plan with company match after one year of employment.
• Company-paid life insurance and short-term disability.
• Employee Assistance Program (EAP).
• Gym membership discounts.
• Free employee shift meal.
• Discounts at Trolley House Hospitality companies, including catering services and vending items in the warehouse.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed