Route Driver

Office Depot • Chesapeake, VA

11d

About The Position

The Route Driver delivers customer orders in a productive, timely, and customer-oriented manner, supporting efficiency and customer satisfaction. The role requires safe and lawful vehicle operation, responsibility for the vehicle and its contents, and completion of daily pre- and post-trip checklists. Drivers are expected to demonstrate operational expertise and proficiency in at least two delivery-related activities, such as knowledge of multiple routes, delivery processes, and procedures, and the ability to train associates in delivery functions.

The position involves delivering products to customer locations, collecting and tracking returns, loading and securing merchandise, completing route paperwork, and communicating obstacles and customer feedback. Drivers also contribute ideas for continuous improvement using LEAN practices. The role requires physical stamina for handling heavy products and working in varied weather conditions.

Requirements

• At least 1–3 years of experience in a related field.
• At least five years of driving experience and possession of a valid driver’s license.
• Route or box delivery driving experience involving customer goods and merchandise.
• A satisfactory driving record reflected during a rolling 36-month average.
• Ability to obtain a DOT Medical Certification.
• Ability to communicate verbally and in writing in English.
• Basic product knowledge.
• Knowledge of operating power/mobile equipment.
• Ability to perform addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area once trained.
• At least 21 years old.
• Commitment to core values and adherence to established standard operating procedures.
• Physical stamina to transport, carry, and load cartons of paper, water, furniture, and other loads up to 100 pounds, using appropriate equipment as needed.
• Ability to use manual pallet jacks to transport product pallets up to 2,500 pounds.
• Ability to work in all types of weather.
• Ability to perform repetitive lifting, continuously climb in and out of a vehicle, stand for long periods, climb stairs, walk varying distances, and stoop, bend, crawl, kneel, crouch, and reach.

Nice To Haves

• High school diploma or equivalent education preferred.
• Experience using pallet jacks, hand trucks, and forklifts preferred.
• Experience with scanners and GIS devices preferred.
• Bilingual communication ability is a plus.
• A track record of meeting or exceeding metrics for performance, safety, attendance, quality, and customer service.

Responsibilities

• Operate delivery vehicles safely and lawfully and follow standard operating procedures.
• Remain responsible for the vehicle and its contents.
• Complete daily pre-trip and post-trip checklists.
• Deliver products to customer locations while meeting established delivery goals and ensuring efficiency, timeliness, and customer satisfaction.
• Collect and track customer returns according to established Service Level Agreements.
• Load, unload, and secure products to ensure merchandise is clean and damage-free upon delivery.
• Complete daily routes and all appropriate paperwork.
• Communicate obstacles that prevent established goals from being met during Tier meetings.
• Communicate customer feedback to sales and/or supervisory personnel.
• Contribute ideas and suggestions for improvement using LEAN practices.
• Support implementation of and contribute suggestions for continuous improvement in delivery processes.
• Demonstrate proficiency in at least two delivery-related activities, such as multiple-route knowledge, delivery process expertise, procedural knowledge, or training associates in delivery functions.
• Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED