Route Auditor

Texas Pride Disposal Solutions LLC•Houston, TX

19d

About The Position

The Route Auditor rides with a driver on scheduled commercial and/or residential routes to identify operating efficiencies, confirm billing accuracy, find opportunities to increase service, and identify potential safety hazards. Based on audit findings, the Route Auditor recommends improvements to route scheduling and design, service capabilities, or other processes to improve the customer experience. The role gathers route data, verifies customer billing details, identifies revenue and cost-reduction opportunities, and uses routing programs and data analytics to assess route overlap and safety or compliance improvements. The Route Auditor prepares detailed reports and reviews findings and recommendations with the General Manager and department managers, while coordinating with other departments to support service and vehicle upkeep. The position also maintains courteous and efficient customer relations, reports workplace issues to the direct supervisor, and performs other job-related duties as assigned.

Requirements

Experience in a customer-facing position.
Good time management skills to complete assigned responsibilities efficiently and safely.
Good follow-through ability, including adherence to the work schedule and addressing challenges as they arise.
Working knowledge of Microsoft Office products.
Intermediate to advanced Excel skills.
Desire and ability to learn and apply new techniques and skills as needed.

Responsibilities

Ride with assigned drivers on designated commercial and/or residential routes and collect data such as travel times, disposal volumes, service and collection times, and route-sheet accuracy.
Check actual container weight, size, and weekly pickup count to ensure proper customer billing, and inform Sales, Customer Service, and/or Accounts Receivable of discrepancies.
Identify opportunities for additional revenue and inform Sales and/or Customer Service.
Use routing programs and data analytics to identify overlapping routes and opportunities to reduce costs, improve safety, and support compliance initiatives.
Identify route-related safety hazards and recommend changes.
Recommend container repairs or replacements as necessary.
Prepare detailed reports of route audit findings and review audit data and recommended improvements with the General Manager and department managers.
Communicate with other departments to support proper ongoing service and upkeep of units, including safety devices, vehicle lighting, warning devices, fittings, and safety supplies.
Help ensure a healthy and safe working environment by reporting issues immediately to the direct supervisor.
Maintain courteous, prompt, and efficient customer relations to obtain information regarding issues.
Perform other job-related duties as assigned.