Rooms Internship - Loews Hotels Universal Orlando

Loews Hotels•Orlando, FL

About The Position

The Loews Hotels & Co Rooms Division internship immerses students in the multi-faceted Rooms Division and the company’s approach to creating enriching guest experiences. Interns gain exposure to front-of-house and heart-of-house operations, including guest service, housekeeping, and related hotel functions. The program is offered at select properties during certain semesters in 2026 and 2027, including locations in New York City, Hollywood, Kansas City, and several Loews Hotels at Universal Orlando. Competitive internship pay is offered; location-specific details are available from Talent Acquisition. The internship includes a learning plan, mentoring by Loews leaders, weekly reflections, and value-added experiences. Depending on student experience and program requirements, interns may also gain insight into management and leadership tasks. The program includes opportunities to experience Loews culture and organizational programs focused on team member engagement, diversity, equity and inclusion, and learning and development.

Requirements

Currently enrolled in an accredited, US-based college or university and in good academic standing.
Positive attitude, strong work ethic, and eagerness to learn.
Desire and ability to work collaboratively with others.
Excellent oral and written communication skills.
Exceptional guest service skills.
Effective management, leadership, and organizational skills, with attention to detail, quality, and consistency.
Ability to work a flexible schedule that includes some weekends and holidays.

Responsibilities

Participate in learning experiences across Front Desk, Concierge, VIP Services, Groups, Housekeeping, Laundry, Engineering, and Recreation.
Learn Room Division systems, standards, and reports.
Complete weekly reflections to document learning and make the most of the mentoring experience.
Engage with mentors for professional feedback and support.
Participate in learning activities related to guest service standards, housekeeping operations, shift opening and closing procedures, Opera, upselling, group standards, and management meetings.
Depending on experience and program requirements, gain exposure to supervisory duties, leadership tasks, and management reports in Housekeeping and Front Office.