Rooms Inspector

Sage Hospitality • Raleigh, NC

2d • Onsite

About The Position

The Rooms Inspector ensures public areas are cleaned promptly and guest rooms are maintained, cleaned, and inspected to standard for resale to incoming guests. The role trains associates on customer service, cleaning standards, and adherence to department operations, and inspects rooms and assigned areas for cleanliness and maintenance.

This position supervises, coaches, counsels, and trains housekeeping associates; oversees cleaning and assigns work; responds to guest requests and concerns; controls and issues supplies; and helps implement emergency procedures. The job is with Sage Hospitality Group at the newly opened Indigo Raleigh in North Carolina.

Requirements

• High school education or equivalent experience.
• Previous experience within a hotel environment is required.
• Working knowledge of housekeeping and the hotel's services, policies, and operations; this knowledge is generally learned on the job.
• Supervisory skills.
• Ability to interpret reports.
• Ability to communicate with guests and staff.
• Ability to inspect guest rooms and review reports.
• Ability to lift up to 50 lbs. of linen, supplies, and furniture; push up to 50 lbs. and push housekeeping carts and vacuum cleaners; pull up to 50 lbs. and pull housekeeping carts and vacuum cleaners; and carry up to 35 lbs. of supplies.
• Ability to bend to pick up supplies, clean guest rooms, perform turndown service, and remove trash; occasional kneeling is required.
• Continuous movement throughout the hotel and continuous standing for 90% of the shift.
• Ability to climb stairs, approximately 100 steps for 3% of an 8-hour shift, and use ladders approximately 3 feet high for 2% of an 8-hour shift.

Responsibilities

• Supervise, coach, counsel, and train Public Area Attendants, Room Attendants, and Linen Runners.
• Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
• Ensure compliance with accident and loss prevention programs, LSOPs and SOPs, and health and sanitation standards and regulations.
• Issue staff assignments, reviewing special requests and areas of concentration to maintain a smooth housekeeping operation.
• Issue supplies and goods to staff at the beginning of the shift, control inventory, ensure supplies are available, and control expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log lost-and-found items and answer inquiries to maintain controls and guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Perform other duties as assigned, requested, or deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED