Rooms Inspector

Sage Hospitality Group • Raleigh, NC

2d • Onsite

About The Position

The Rooms Inspector ensures associates promptly clean public areas and maintains, cleans, and inspects guest rooms to standard for resale to incoming guests. The role trains associates on customer service, cleaning standards, and adherence to departmental operations, and inspects rooms and assigned areas for cleanliness and maintenance. The position also supervises housekeeping staff and operations to support cleanliness, guest satisfaction, safety, and inventory control.

Requirements

• High school education or equivalent experience.
• Previous experience within a hotel environment is required.
• Working knowledge of housekeeping and the hotel's services, policies, and operations.
• Supervisory skills.
• Ability to interpret reports.
• Ability to communicate with guests and staff.
• Ability to inspect guest rooms and review reports.
• Ability to lift up to 50 lbs. of linen, supplies, and furniture; push and pull up to 50 lbs.; and carry up to 35 lbs. of supplies.
• Ability to bend, occasionally kneel, move continuously throughout the hotel, and stand continuously for 90% of the shift.
• Ability to climb stairs (approximately 100 steps, 3% of an 8-hour shift) and ladders (approximately 3 feet, 2% of an 8-hour shift).

Responsibilities

• Supervise, coach, counsel, and train Public Area Attendants, Room Attendants, and Linen Runners.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
• Ensure compliance with accident and loss prevention programs, LSOPs and SOPs, and health and sanitation standards and regulations.
• Issue staff assignments, reviewing special requests and areas of concentration to support smooth housekeeping operations.
• Issue supplies and goods to staff at the beginning of shifts to control inventory, ensure supplies are available, and control expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log lost-and-found items and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
• Perform other duties as assigned, requested, or deemed necessary by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED