Rooms Division Supervisor
About The Position
The Rooms Division Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the NCG Hospitality.
Requirements
- Three years of hotel experience
- Two years in a supervisory position.
- Willingness to openly embrace and actively demonstrate the company’s Vision, Mission, Values, Culture, and Operating Philosophy.
- Housekeeping or related work experience.
- Strong interpersonal and communication skills; ability to speak clearly and listen attentively.
- Strong organizational skills and attention to detail.
- Ability to handle pressure with poise and finesse.
- Positive attitude, outgoing and friendly personality.
- Strong leadership and a professional image.
- Strong customer service skills to include problem-solving and complaint resolution.
- Ability to work in a fast-paced setting.
Responsibilities
- Lead the way in guest service excellence as the Rooms Division Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
- Provides exceptional guest service to all guests, setting the standards for all team members to follow.
- Maintains personal contact with in-house guests and clients in the community to ensure guest loyalty.
- Supervises the housekeeping team, laundry and public area team (and bell and shuttle van staff where applicable), which includes orientation, training & development.
- Cultivates an inclusive culture, maintaining a fun, safe, and supportive environment for team members to thrive.
- Is trained and able to perform any position at the property.
- Assists in monitoring and maintaining procedures of health and safety standards for guests and team members.
- Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action.
- Maximizes revenue and occupancy by accurately selling rooms, upselling during reservation calls and at check-in, and by making future reservations at check-out.
- Assists in monitoring and maintaining procedures for control of supplies, keys, monies, and credit.
- Maintains key control procedures and daily verification of all keys in the department.
- Establishes and monitors departmental controls on linen inventory and stocking of linen rooms.
- Establishes and maintains efficient housekeeping, laundry, and public areas systems and checklists.
- Establishes a daily room inspection program, incorporating property staff in inspection rotation.
Benefits
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
