Rooms Division Manager

AccorHotel

17h•Onsite

About The Position

We are looking for a FUN, PASSIONATE & EXTROVERTED Rooms Division Manager who wants to join our FANTASTIC MANAGEMENT TEAM at a VIBRANT central London Hotel which has 312 bedrooms and 17 meeting rooms including the Shaw Theatre. You will be responsible for the Front Office and Housekeeping teams.

Requirements

Previous experience in a similar role in a busy hotel environment is essential
Eligibility to work in the UK

Nice To Haves

Knowledge of OPERA is desirable

Responsibilities

Assist employees improve their skills and provides support for career development
Develop a close relationships with guests throughout their stay with the aim of gaining their loyalty
Often being present in the lobby and at reception in order to meet guests on a daily basis
Defining and implementing hotel strategy
Ensure that guests receive a warm and personal welcome from the Front Office team
Know the behaviour patterns of regular guests and issues instructions to the different teams within the department
Ensure all guest complaints are dealt with in a professional manner and ensure the team are proactive with our guests when dealing with all enquires
Draw up the annual budget for the departments and follow up implementation
Implements the rooms pricing policy in an effort to optimise REVPAR
Motivates and drives the team to attain the department's quantative targets
Manages headcount to ensure it matches the level of activity in line with the predefined budget
Checks and analyses the dashboard charts prepared by the Heads of Department
Takes part in "Debtor" meetings and runs thorough checks on files in litigation
Analyses financial results and takes corrective measures as necessary throughout the year
Decides on the department's investments in conjunction with the General Manage
Modifies working methods to comply with brand philosophy
Develops trust, openness and team spirit within the department
Involves and motivates their teams
Ensures headcount matches the level of activity within their departments
Recruits the Heads of Department under their responsibility
Takes part in or validates the recruitment of all team members
Carries out annual talent reviews on the people directly under their responsibility, sets targets and provides support for career development
Validates the annual talent reviews carried out by the Heads of Department that report into them
Supervises and coordinates the departments: ensures they are well organised and run smoothly
Respects and ensures respect of labour regulations