Rooms Division - Leadership Development Program
About The Position
Kalahari Resorts & Conventions is seeking a candidate for the Rooms Division - Leadership Development Program. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and valet. You will also work in partnership with the Front Office Manager as well as the Director of Guest Services to achieve our elevated guest experience results. This position will also include training in the Housekeeping department, working closely with the Housekeeping Manager as well as the Director of Housekeeping. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest and associate experience by ensuring exceptional service delivery through effective team leadership, prompt issue resolution, and a welcoming environment.
Requirements
- A broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- 2 to 3 years progressive experience in a hotel, resort, or related field
- Previous use of a Property Management System.
- Significant guest resolution, guest conflict, and positive service recovery experience.
- An attention to detail, organized, forward-thinking, and motivate individuals.
- Experience with scheduling 10 or more associates.
- Proven experience in teaching others.
- Someone with a fun and engaging personality.
Responsibilities
- Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience.
- Lead, train, and support front desk and bell staff teams, promoting service excellence and consistent adherence to resort standards.
- Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction.
- Collaborate with other departments to ensure a seamless guest stay.
- Monitor staffing levels, scheduling, and performance metrics, to help drive operational efficiency while maintaining high levels of guest service.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
