Rooms Division Manager

Courtyard by Marriott Portland Downtown Waterfront•Portland, ME

8d•Onsite

About The Position

Maine Course Hospitality Group is a hospitality company built on Fun, Family, Integrity, and Respect. We are committed to Positively Impacting Lives—for our guests and our team. Join us and help create an exceptional guest experience while supporting smooth front desk and hotel operations. We are excited to support the continued growth of our downtown Portland hotel with a leadership role that will have immediate impact. Our centrally located destination-oriented hotel is seeking an experienced and motivated Rooms Division Manager to lead all aspects of hotel operations. This is a key opportunity for a hands‑on, collaborative leader who thrives in a fast‑paced environment and is passionate about guest satisfaction, team development, and operational excellence. The ideal candidate will quickly elevate guest satisfaction, strengthen team morale, and ensure smooth, efficient operations across the property. Overall Summary of Position: The Rooms Division Manager oversees daily operations across all hotel departments—including Front Desk, Housekeeping, Maintenance, and Transportation—ensuring a consistently high level of service, efficiency, and associate engagement. This leader serves as the primary role model for the team, setting the tone for professionalism, accountability, and hospitality.

Requirements

Strong customer service skills with a focus on guest satisfaction
Minimum 3-5 years of hotel management experience, preferably within a high demand environment.
Proven leadership skills with the ability to motivate, develop, and support diverse teams.
Strong understanding of revenue management principles.
Excellent communication, problem‑solving, and organizational abilities.
Ability to thrive in a fast‑paced environment with shifting priorities.
Commitment to delivering exceptional guest service and maintaining operational excellence.
Strong interpersonal skills in person, written, and over the phone
Excellent problem solving and conflict resolution skills
Ability to manage and motivate staff members
Ability to stand and walk for extended periods of time
Schedule flexibility – ability to fill in shifts 24 hours a day
This role provides PM shift coverage and serves as the evening MOD on weekends, nights, and holidays.
Days off for this management position are assigned between Monday and Thursday to ensure consistent operational coverage.
Knowledge and experience in a busy destination hotel with all segments of business.

Responsibilities

Oversee and manage all daily hotel operations across Front Desk, Housekeeping, Maintenance, and Transportation.
Lead with a hands‑on, visible management style that reinforces service excellence and operational consistency.
Recruit, train, coach, and develop associates to build a high‑performing, service‑oriented team.
Maintain strong communication between departments to ensure seamless operations and guest satisfaction.
Monitor guest feedback, resolve concerns promptly, and implement improvements to enhance loyalty and experience.
Maintain high standards of cleanliness, safety, and brand compliance throughout the property.
Drive revenue performance with a strong understanding of extended‑stay revenue management strategies.
Assist with budgeting, financial reporting, labor controls, and cost‑effective operational management.
Troubleshoot and resolve operational issues quickly and effectively.
Maintain knowledge of local events, market trends, and hotel offerings to support guest engagement and sales efforts.
Collaborate with the Sales and Revenue Management teams to ensure groups, corporate guests, and events are executed as contracted.
Complete administrative reports and documentation as required.
Manage budgets, financial reporting, labor controls, and cost‑effective operations.