Rooms Coordinator

Proper Hospitality Careers•Austin, TX

About The Position

The Rooms Coordinator supports the housekeeping department by facilitating communication and workflow between housekeeping, the front desk, and other hotel departments. The role coordinates room assignments, monitors room status, and assists with staff scheduling and administrative tasks to help ensure guest rooms are cleaned and maintained to high standards and ready for check-in. The position also contributes to guest satisfaction by coordinating requests, managing supplies and records, and supporting safe and efficient housekeeping operations.

Requirements

High school diploma or equivalent required.
Previous experience in a housekeeping or hotel operations role required.
Basic knowledge of housekeeping standards, cleaning processes, and inventory management.
Strong organizational and multitasking skills, including the ability to prioritize tasks and manage time efficiently.
Excellent verbal and written communication skills and the ability to interact effectively with guests, staff, and other departments.
Strong attention to detail.
Ability to handle guest complaints and special requests professionally, courteously, and in a timely manner.
Ability to work under pressure and adapt to changes in the daily operational environment.

Nice To Haves

Associate’s degree in hospitality management or a related field.
Supervisory or coordination experience.
Familiarity with hotel property management systems such as Opera, InforHMS, or similar.
Proficiency in Spanish.

Responsibilities

Coordinate housekeeping room assignments according to arrivals, departures, and special requests.
Monitor room cleaning, maintenance, and FOP request status to ensure rooms are ready for check-in on time.
Update the front desk and guest services about room status and changes.
Assist with room changes, upgrades, and late checkouts to optimize room availability.
Assist the housekeeping supervisor with staff scheduling and shift coverage.
Coordinate housekeeping needs with the front desk and other departments.
Monitor attendance, track hours worked, and manage staff time-off requests.
Ensure housekeeping staff have the supplies, tools, and information needed for their work.
Manage guest housekeeping requests and communicate special instructions to relevant staff.
Handle cleanliness or room-condition complaints, escalating issues to the housekeeping supervisor or management when needed.
Track cleaning products, linens, towels, amenities, and other supplies; work with the housekeeping and rooms manager to order supplies as needed.
Organize and maintain housekeeping storage areas.
Maintain records of room status, housekeeping activities, and staff performance.
Prepare daily, weekly, and monthly reports on room cleanliness, guest satisfaction, and inventory levels.
Perform administrative tasks, including filing, updating logs, and assisting with housekeeping payroll documentation.
Document and communicate special requests, maintenance needs, and housekeeping reports to the appropriate departments.
Collaborate with the front desk, maintenance, guest services, and other hotel departments to support smooth operations and guest satisfaction.
Serve as a point of contact for housekeeping staff and provide guidance during shifts.
Assist with staff training and onboarding on hotel housekeeping policies, procedures, and standards.
Ensure housekeeping operations comply with health and safety standards, including safe handling of cleaning chemicals, equipment, and linens.
Ensure cleaning procedures follow hygiene and safety protocols.
Monitor hotel equipment condition and report issues to maintenance.